Ocean Export LCL Supervisor - Des Plaines, IL

CMA CGM • Des Plaines, IL

1d • $91,289 - $114,112 • Onsite

About The Position

As the Ocean Export LCL Supervisor, you will lead the day-to-day execution of CEVA's Ocean Less-than-Container Load (LCL) export operations. This role oversees both on-site and remote team members to ensure operational excellence, service quality, and workflow efficiency across a fast-paced global logistics network. You will be responsible for leading a high-performing team, maintaining strong customer and carrier relationships, ensuring regulatory compliance, and driving continuous process improvements that support operational and financial success.

Requirements

• Minimum of four (4) years of experience in logistics, freight forwarding, or international transportation.
• Minimum three (3) years of hands-on Ocean Export experience, including extensive knowledge of LCL operations strongly preferred.
• Strong leadership, coaching, and employee development skills with the ability to motivate and build high-performing teams.
• Excellent verbal and written communication skills with the ability to interact effectively across diverse, cross-functional teams and global stakeholders.
• Ability to read, analyze, and interpret business documents, technical procedures, customer requirements, and government regulations.
• Strong organizational, analytical, and problem-solving skills with the ability to prioritize multiple deadlines in a fast-paced environment.
• Proven ability to prepare reports, business correspondence, and operational procedures.
• Ability to effectively present information and respond to questions from management, employees, customers, and business partners.
• Intermediate proficiency in Microsoft Office Suite (Excel, Outlook, Word, and PowerPoint) and web-based business applications.

Nice To Haves

• Bachelor's degree in Transportation, Logistics, Supply Chain Management, Business, or a related field preferred.
• Previous supervisory or team lead experience within a freight forwarding or logistics environment preferred.
• Experience with CargoWise One is strongly preferred.

Responsibilities

• Lead daily Ocean Export LCL operations, ensuring the accurate and timely processing of bookings, routing, documentation, and cargo consolidations.
• Supervise, coach, mentor, and develop a team of export agents by providing ongoing training, performance feedback, and career development opportunities.
• Manage customer escalations with urgency and professionalism, ensuring timely resolution, service recovery, and a positive customer experience.
• Collaborate with ocean carriers, Container Freight Stations (CFS), and CEVA's global network to optimize service performance, capacity, and cost efficiency.
• Ensure compliance with all applicable international trade regulations, CEVA Standard Operating Procedures (SOPs), and customer-specific requirements.
• Identify operational inefficiencies and implement process improvements that enhance accuracy, productivity, service quality, and overall workflow stability.
• Monitor key performance indicators (KPIs), operational metrics, and shipment volumes, providing regular reporting and actionable insights to leadership.
• Support financial performance by ensuring billing accuracy, monitoring costs, improving file profitability, and maintaining operational controls.
• Foster a collaborative, customer-focused culture that promotes accountability, teamwork, and continuous improvement.

Benefits

• Competitive annual leave entitlement with a fantastic holiday buy scheme
• Pension and life assurance
• Access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.
• Eligibility for a discretionary annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager