YYZ Ocean Import - Ocean Cargo Coordinator

Nippon Express Canada•Mississauga, ON

2d•CA$60,000 - CA$65,000•Hybrid

About The Position

The Ocean Cargo Coordinator is responsible for day-to-day coordination of ocean freight shipments for both Import/Export operations, as well as providing client service/support while ensuring accuracy and efficiency in all aspects of the operational process.

Requirements

Minimum of 1-3 years’ experience in a similar role.
General knowledge of the freight forwarding NVOCC environment
Knowledge of principles and methods of moving goods by ocean, specifically exports
Ability to provide quality service for our customers by understanding their needs and requirements
Strong communication skills, verbal and written
Strong time management; able to prioritize tasks
Ability to remain calm in stressful situations, work under pressure and meet deadlines
Critical thinking and problem solving
Basic knowledge of Microsoft Office products, including Excel and Word
High school diploma

Nice To Haves

IMDG Dangerous Goods certification (an asset)

Responsibilities

Handle LCL/FCL/Consolidation for Ocean Import/Export shipments.
Arrange and planning of shipment delivery/pick-up with transportation companies, track and trace shipments to final destinations.
Verify accuracy of all Ocean Freight documentation and booking information prior to the execution of shipments. Ensure the proper approval process has been followed.
Provide exceptional client service to build and maintain good business relationship with both client and carriers.
Handle all incoming communications with clients and other business partners in a timely and professional manner. Resolve any operational issues and customer complaints as they arise and implement measure to prevent their frequency and recurrence.
Audit supplier’s invoice and reconcile payments/remittances. Responsible for billing of shipments and storage/demurrage for approved accounts.
Make continuous improvements on internal systems and procedures to leverage the service quality and process efficiency.
Various other duties as may be required.