Ocean Import Specialist

FNS•Duluth, MN

About The Position

FNS is a logistics company focused on providing the best total logistics services. Our core values include trust, communication, team play, challenge, and balance. We aim to be a trusted logistics partner with a diverse team working together based on a unified belief. We deliver the best services by communicating with and accommodating the voices of customers and co-workers. Our team play is enhanced by appreciation and cooperation, focusing on a singular goal. FNS challenges the status quo and innovates, unafraid of failure, striving to develop and improve processes. We aim to provide individuals with happiness to achieve and grow together. Our goal for 2025 is to become one of the nation’s top 25 logistics companies with over $1,500M in sales, the best employee and customer satisfaction, and a network of over 100 partners. We promote a family-like working environment that supports work-life balance, fostering cooperation and care for one another. We are nominated by customers and grow with them based on trusting relationships. We specialize in fields where professionals can nurture their talent, focusing on work-life balance so members can cooperate and care for each other like family. Our core values are integral to FNS's success and growth. Visit http://www.fnsusa.com to learn more.

Requirements

Minimum of 5 years of experience in freight forwarding, logistics, or supply chain operations, with demonstrated supervisory or management experience of 2 years or more.
Strong knowledge of international transportation, including ocean freight, trucking, customs regulations, and Incoterms.
Proven leadership experience with the ability to lead, mentor, and develop high-performing teams.
Excellent customer service, interpersonal, communication, and relationship management skills.
Strong analytical, problem-solving, and decision-making abilities, with the capacity to manage multiple priorities in a fast-paced environment.
Strong organizational and project management skills with exceptional attention to detail and a commitment to operational excellence.
Ability to collaborate effectively across cross-functional teams and build productive relationships with customers, carriers, and business partners.
Demonstrated ability to drive process improvements, optimize operational performance, and achieve business objectives.

Nice To Haves

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field preferred.
Proficiency in transportation management systems (TMS), ERP platforms, and Microsoft Office applications, particularly Excel, is preferred.

Responsibilities

Lead and oversee daily logistics operations, ensuring the timely execution of shipments, operational reporting, shipment tracking, and customer communications.
Build and maintain strong client relationships by understanding business requirements, delivering tailored logistics solutions, and ensuring exceptional customer satisfaction.
Develop and negotiate competitive transportation solutions with carriers to optimize cost, capacity, and service performance.
Manage freight booking activities while ensuring compliance with customer requirements, company policies, and operational standards.
Coordinate shipment pickups, deliveries, and cross-functional logistics activities to ensure efficient and seamless execution across the supply chain.
Monitor shipment performance, proactively identify potential disruptions, and implement effective corrective actions to minimize operational risks and service interruptions.
Oversee the accuracy and integrity of transportation management systems, customer records, and operational data to support reporting and informed business decisions.
Provide clients with strategic guidance on transportation planning, supply chain optimization, and risk mitigation initiatives.
Lead, coach, and develop team members by fostering a high-performance culture through regular feedback, training, and performance management.
Partner with internal stakeholders and external service providers to enhance operational efficiency, improve service quality, and achieve organizational objectives.
Analyze operational KPIs and performance metrics to identify improvement opportunities, implement process enhancements, and drive continuous operational excellence.
Ensure compliance with applicable transportation regulations, company policies, safety standards, and industry best practices while maintaining high operational and service standards.