Ocean Import Specialist

Transgroup Express•Elizabeth, NJ

6d•Onsite

About The Position

Scan Global Logistics (SGL) is a full-service global logistics provider seeking a proactive Ocean Import Coordinator to oversee end-to-end ocean import operations. This direct hire, full-time, on-site position is based in Elizabeth, NJ. The role involves managing the complete freight forwarding process from initiating shipment documentation to coordinating with internal teams and delivering exceptional customer service. The ideal candidate will ensure the accurate and timely movement of cargo and information while maintaining compliance with company procedures and industry standards. This position offers an excellent opportunity for individuals with freight forwarding experience who are eager to advance their careers in international logistics and gain hands-on experience in all aspects of ocean import operations.

Requirements

Customer service oriented
Attention to detail.
Problem solving attitude.
Active Listening
Telephone Etiquette
Basic Software Skills (Ms. Office & Ms. Excel)
Basic Computer Skills
Ocean Import experience +2 years (is must)
Experience in freight forwarding Ocean operations processes and procedures.
Experience of bonded freight and cargo
Previous experience with CargoWise is required
Must be eligible to work in the United States
Must pass TSA eligibility screening.

Responsibilities

Enter international ocean import tracking documentation from origin to destination.
Ensure that regulatory requirements are met and that shipments have exact paperwork, such as transit documents and customs clearances.
Ensure that documentation is processed, distributed, and discharged in a timely way to carriers, forwarders, customers, and agents.
Prepare all major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, and so on) as per Customer Standard Operating Procedures.
Maintain polite, timely, and efficient customer service.
Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing.
Ensure that shipments are picked up and transferred with the proper partners.
Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
Negotiate shipping costs to stay competitive.
Prepare customs declarations and bonds.
Develop and manage successful relationships with local suppliers and other co-load carriers (for example, airline agents, freight forwarders, customs brokers, local pickup and delivery firms, regional trucking companies, and line-haul providers).
Establish and manage the essential procedures to ensure that all employees work in a clean, well-organized, safe, and healthy environment.
Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
Arrange for container pickup and return to railyard.
Coordination of daily shipments (documentation, monitoring, arranging pickup/ dispatching, communicate with carriers and issuing invoices etc.).
Monitor and manage shipments until completion.
Keep customers appraised to the import details of transactions in accordance with local office import operation procedures.
In-depth communications with e.g., vendor, shipper, customer carrier, overseas agents, freight forwarders, customs broker, local pickup, and delivery companies etc.
Respond to emails and rate requests in a timely manner, assisting local sales efforts.
Accurate and Timely Billing e.g.: create customer invoice and approve payables.
Review standard operating procedures to ensure compliance, FMC, Quality Assurance Standards, TAPA, and IMDG, ISO, Customs, etc.
In-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC.
Understand department process flow, looking for best practices to improve operational efficiency and productivity.
Complete all inbound moves; this includes, but is not limited to, ITs and permits to transfer.
Escalation of problems to Management when necessary.
Perform any other duties that may be assigned by the Department Manager.