Ocean Import Specialist

Mid-America Overseas • Itasca, IL

1d

About The Position

The Ocean Import Specialist will be responsible for the daily maintenance, tracking, and tracing of international shipments. This role requires professional communication with truckers, warehouses, steamship lines, and other forwarders. The specialist will also maintain and update client information and Standard Operating Procedures (SOPs), and ensure punctual daily follow-up on all inquiries from customers, agents, and MAO offices. A key aspect of this role is providing excellent customer service to resolve customer issues and coordinating the sea freight forwarding of international shipments from door to door. Additionally, the specialist will ensure accurate and timely client and vendor billing within company guidelines and timelines, and negotiate cost-effective rates with service providers to maximize profitability. Daily interactions and reporting to local management are also expected.

Requirements

• Excellent communication and interpersonal skills (both verbal and written)

Responsibilities

• Daily maintenance and tracking and tracing of international shipments
• Professional communication with truckers, warehouses, steamship lines, and other forwarders on a daily basis
• Maintain/Update Client information and SOP’s
• Punctual daily follow up of all inquiries from customers, agents and MAO offices
• Provide excellent Customer Service to ensure customer issues are resolved
• Coordinate Sea Freight Forwarding of international shipments from Door to Door
• Maintain/Update Client information; change in contact, special instructions, and any other specific requirements
• Daily interactions and reporting to local management
• Ensuring accurate and timely client and vendors billing within company guidelines and timelines
• Negotiate cost-effective rates with service providers to ensure maximum profitability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed