Ocean Import Coordinator

Transgroup Express•Torrance, CA

20h•Onsite

About The Position

Scan Global Logistics (SGL) is a full-service global logistics provider seeking a proactive Ocean Import Coordinator for a direct hire, full-time, on-site position in Torrance, CA. This role involves managing end-to-end ocean import operations, from initiating shipment documentation to coordinating with internal teams and ensuring exceptional customer service. The ideal candidate will have freight forwarding experience and a desire to advance their career in international logistics, gaining hands-on experience in all aspects of ocean import operations. SGL's culture is built on respect, integrity, entrepreneurship, and fun, with a 'can-do-attitude' and a commitment to going the extra mile.

Requirements

Customer service oriented
Attention to detail
Problem solving attitude
Active Listening
Telephone Etiquette
Basic Software Skills (Ms. Office & Ms. Excel)
Basic Computer Skills
Ocean Import experience +2 years (is must)
Experience in freight forwarding
Experience with Ocean operations processes and procedures
Experience of bonded freight and cargo
Must be eligible to work in the United States
Must pass TSA eligibility screening

Nice To Haves

Previous experience with CargoWise is preferred but not required

Responsibilities

Enter international ocean import tracking documentation from origin to destination.
Ensure regulatory requirements are met and shipments have exact paperwork, such as transit documents and customs clearances.
Process, distribute, and discharge documentation in a timely manner to carriers, forwarders, customers, and agents.
Perform major data entry and confirmation of key milestones (departure, arrival, customs clearance, PODs, etc.) as per Customer Standard Operating Procedures.
Maintain polite, timely, and efficient customer service.
Maintain accurate costs and profits by overseeing and completing proper billing to clients based on agreed pricing.
Ensure shipments are picked up and transferred with the proper partners.
Develop techniques and procedures for transporting commodities from local or offshore locations to warehouses, other storage offices, or final consignee locations for nominated shippers.
Negotiate shipping costs to stay competitive.
Prepare customs declarations and bonds.
Develop and manage successful relationships with local suppliers and other co-load carriers (e.g., airline agents, freight forwarders, customs brokers, local pickup and delivery firms, regional trucking companies, and line-haul providers).
Establish and manage essential procedures to ensure a clean, well-organized, safe, and healthy work environment.
Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures from departure, arrival, customs clearance, PODs, etc.
Arrange for container pickup and return to railyard.
Coordinate daily shipments (documentation, monitoring, arranging pickup/dispatching, communicate with carriers and issuing invoices etc.).
Monitor and manage shipments until completion.
Keep customers appraised of import details of transactions in accordance with local office import operation procedures.
Engage in in-depth communications with vendors, shippers, customers, carriers, overseas agents, freight forwarders, customs brokers, local pickup and delivery companies, etc.
Respond to emails and rate requests in a timely manner, assisting local sales efforts.
Perform accurate and timely billing, including creating customer invoices and approving payables.
Review standard operating procedures to ensure compliance with FMC, Quality Assurance Standards, TAPA, IMDG, ISO, Customs, etc.
Demonstrate an in-depth understanding of the Ocean Export process, EEI, and NVOCC / Non-NVOCC.
Understand department process flow, looking for best practices to improve operational efficiency and productivity.
Complete all inbound moves, including ITs and permits to transfer.
Escalate problems to Management when necessary.
Perform any other duties assigned by the Department Manager.