YYZ Air Import - Sr. Air Cargo Agent

Nippon Express Canada•Mississauga, ON

5d•CA$60,000 - CA$65,000

About The Position

The Sr. Air Export Cargo Agent is responsible for managing day-to-day transactions for air export deliveries. This role involves executing accurate documentation, securing bookings with airlines, ensuring compliance with all tendering processes (including dangerous goods requirements), and utilizing required software to submit shipments. The agent will also facilitate timely communication with airlines, global partners, and customers.

Requirements

Minimum of 3 years’ experience in Air Export operations
Strong understanding and knowledge of the freight forwarding industry
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent customer service skills; ability to assess customers’ needs, how to meet the quality standards and evaluating customer satisfaction.
Strong time management skills; able to prioritize tasks
Ability to remain calm in stressful situations, work under pressure and meet deadlines
Very strong written and verbal communication skills and good reading comprehension skills.
Ability to think critically and use logic and reason to solve problems
Basic knowledge of Microsoft Office products, including Excel and Word

Nice To Haves

Freight Forwarder certification from accredited institution
IATA/ICAO Dangerous Goods certification
ACR (Authorized Cargo Representative) certificate

Responsibilities

Process air exports for various customers
Coordinate with trucking companies for the pick-up of cargo from shipper
Prepare check-in sheets and assign HAWB numbers for shipments
Coordinate with shipper for all required documents (e.g. Commercial Invoice, Export Declaration, Export Permits, etc.)
Process shipment using Nippon Express’ AS400 system
Coordinate with shipper, airlines, Nippon Express warehouse personnel as well as any Nippon Express overseas offices involved in any aspects related to Air Export shipments
Prepare air export quotations as well as customer invoices
Produce various reports that include monthly perishable reports/insurance report, CASS report, and sales report
Maintain company standards and procedures
Notify warehouse personnel of any scheduled pick up outside carriers
Follow company policies regarding handling of Air Cargo
Assist Air Cargo Supervisor with their duties when required in their absence
Various other tasks as may be required