OCDD Support Coordinator Supervisor

Easterseals Louisiana•Alexandria, LA

13h

About The Position

The OCDD Support Coordinator Supervisor is responsible for overseeing the delivery of support coordination services. This role involves reviewing plans of care, making initial contacts for new linkages, assisting support coordinators with various documentation and corrections, and ensuring compliance with standards and quality of service delivery. The supervisor will conduct regular case record reviews, hold weekly individual sessions with support coordinators, manage caseload assignments, and accompany support coordinators on home visits. Additionally, the supervisor will arrange training, direct staff to meet outcomes, provide feedback on service delivery, teach person-centered principles, assure quality, review timesheets and mileage reports, and handle discipline, coaching, and annual performance reviews for direct reports.

Requirements

A Bachelor’s or Master’s Degree in Social Work from a program accredited by the Council on Social Work Education AND two (2) years of paid post-degree experience in providing coordination services
A Bachelor’s or Master’s Degree in Nursing (RN) currently licensed in Louisiana (one year of paid experience as a licensed RN will substitute for the degree) AND two (2) years of paid post-degree experience in providing coordination services
A Bachelor’s or Master’s Degree in a Human Service related field (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and vocational rehabilitation) AND two (2) years of paid post-degree experience in providing support coordination services
A Bachelor’s or Master’s Degree in Liberal Arts or General Studies with a concentration of at least 16 hours in one of the following fields (i.e. psychology, education, counseling, social services, sociology, philosophy, family and participant sciences, criminal justice, rehabilitation services, substance abuse treatment, gerontology, and or vocational rehabilitation) AND two (2) years of paid post degree experience providing support coordination services
Must be able to multitask and meet deadlines
Must have excellent written and verbal communication skills
Proficiency in using Microsoft Office Software (i.e. Word, Excel) and computer literacy
Must be a team player
Must complete all training set forth by the State of Louisiana and pass required certification testing

Responsibilities

Review Comprehensive Plans of Care (CPOC’s) for submission to the regulatory authority
Make the initial contact for new linkages
Assist support coordinators with Individual Supports Review (ISR) corrections, review revisions, and review Guidelines for Planning State Office Review Committee (GPSORC) forms
Review ten percent (10%) of each Support Coordinator’s case records monthly for completeness, compliance with these standards, and quality of service delivery
Conduct individual face-to-face sessions with each Support Coordinator to review individual cases on a weekly basis
Attend and participate in weekly staff meetings
Manage assignment of caseloads
Accompany Support Coordinators at least annually on random home visits with participants
Arrange training as appropriate
Direct all assigned staff to meet outcomes
Provide ongoing and annual review, assessment problem solving, and feedback regarding the delivery of support coordination services
Teach and monitor the application of person-centered principles and practices
Assure ongoing quality delivery of services
Review timesheets and mileage reports for accuracy
Discipline and coaching of direct reports and annual performance review for each