Occupational Health Services Operations Manager

Sturdy Memorial Hospital•Attleboro, MA

About The Position

The Occupational Health Services Operations Manager works collaboratively with the OHS Medical Director and Senior Occupational Health Nurse Practitioner to develop, implement, and oversee delivery systems for Occupational Health Services and the Sturdy Health Employee Health Program. The role provides operational and business leadership and oversight of Occupational Health staff, working within Sturdy Health policies and procedures and applicable standards of the Department of Public Health, DNV, CDC, OSHA, and other regulatory agencies. The position promotes a safe and healthful work environment and supports healthcare personnel in maintaining optimum mental and physical health while complying with Massachusetts Department of Public Health, OSHA, and Workers’ Compensation requirements. The manager oversees staffing, schedules, service delivery, staff training and performance, operational processes, budgets, supplies, site metrics, and implementation of projects and strategic plans. The role works with providers and other departments to address patient and staff needs, improve processes, ensure accurate data and patient-related activities, and maintain service standards. The position requires flexibility to work additional hours and be available off-hours as needed, including when a site has extended evening or weekend hours or emergencies.

Requirements

Bachelor’s degree in Business, Health Care Administration, or another relevant field.
BLS certification.
Three to five years of experience with OSHA and occupational health regulations.
Excellent interpersonal skills and adaptability, including the ability to create a favorable image of the Occupational Health Services Department and Sturdy Health.
Strong leadership and analytical skills.
Ability to maintain appropriate personnel scheduling and staffing for scheduled appointments and walk-in medical care.
Command of verbal and written English.
Positive interpersonal communication skills and good organizational skills.
Ability to develop and maintain positive relationships across areas of responsibility.
Visible commitment to customer relations, continuous quality improvement, and preventing errors from reaching patients.
Ability to respond to customer needs in a timely and positive manner, including the needs of patients, families, coworkers, and providers.
Availability during off-hours as needed, including for extended evening and/or weekend site hours or emergencies.
Ability to lift, push, and pull, with or without reasonable accommodation.
Ability to work additional hours and maintain a flexible schedule.
Ability to walk, sit, and answer telephones, with or without reasonable accommodation.
Ability to work with exposure to blood and/or body fluids and infectious materials inherent in the position.

Nice To Haves

Master’s degree in a health-related field.
Three to five years of supervisory or management experience in a medical office or healthcare setting.
Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements.
Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools.
Strong financial acumen, including experience with budgeting, payroll, and revenue cycle management.
Excellent leadership, communication, and conflict-resolution skills.
Ability to develop and implement policies, procedures, and process improvements.

Responsibilities

Develop, implement, and oversee delivery systems for Occupational Health Services and the Sturdy Health Employee Health Program.
Provide leadership and oversight of Occupational Health staff and direct and support employees’ daily work activities.
Implement projects and strategic plans across multispecialty sites with oversight.
Promote and maintain a safe and healthy environment for patients and staff by following applicable policies and procedures.
Provide leadership support to staff supervisors and support staff involved in clinical and administrative activities, emphasizing patient sensitivity and service standards.
Plan, organize, and oversee support staff work schedules and assignments to meet operational needs and ensure appropriate coverage for appointments and walk-in medical care.
Ensure staff complete position-specific competency requirements and identify and meet training needs in business, office, and patient-care activities.
Assist with training and proficiency development for support staff, including coordinating regular skills development sessions.
Ensure accuracy of patient-related activities, including registration, managed care referrals, and collection, recording, and distribution of cash and check payments, as well as medical-assisting vital signs and lab tests.
Assist providers and ensure needed supplies are available.
Implement processes and procedures for efficient work processing, including time of service, scheduling, referral management, preregistration, and visit ticket entry.
Work with the site Medical Director or Physician Lead and site coordinators to develop office orientation procedures and protocols.
Serve as the site point of contact for provider needs and patient concerns.
Achieve key metrics outlined in Annual Goals, report monthly KPIs, provide goal updates, and collaborate on the OHS department strategic plan.
Implement necessary site interventions successfully.
Hold monthly staff and/or provider meetings.
Collaborate with Quality and Population Health to ensure accurate data input and patient outreach/in-reach.
Undertake or recommend employment actions, including hiring, termination, corrective action, and performance reviews.
Assist in planning, monitoring, and/or managing the functional-area budget.
Perform other administrative responsibilities as needed.
Ensure general site cleanliness, including waiting and examination rooms.
Monitor and maintain supplies needed for practice operations and develop and implement policies, procedures, and process improvements.
Treat patients, colleagues, and visitors with dignity and respect, taking account of differing needs and backgrounds.
Meet the position’s required work hours, locations, and physical demands, with or without reasonable accommodation, without posing a direct threat to health and safety.