Occupational Health Services Operations Manager

Sturdy Memorial Hospital•Attleboro, MA

8d•$93,726 - $146,083

About The Position

The Occupational Health Services Operations Manager works collaboratively with the OHS Medical Director and Senior Occupational Health Nurse Practitioner to develop, implement, and oversee delivery systems for Occupational Health Services and the Sturdy Health Employee Health Program. The role provides leadership and oversight of Occupational Health staff and operates in accordance with Sturdy Health policies and procedures and applicable standards from the Department of Public Health, DNV, CDC, OSHA, and other regulatory agencies. The position promotes a safe and healthful work environment and supports healthcare personnel in maintaining their mental and physical health in compliance with Massachusetts Department of Public Health, OSHA, and Workers’ Compensation requirements. The manager oversees operational functions, staff scheduling, service quality, training, site procedures, performance metrics, and budget-related activities. The role has authority to direct employees’ daily work and to undertake or recommend hiring, termination, corrective action, and performance reviews. The position requires availability during off-hours as needed for extended site hours or emergencies, and may involve additional hours and schedule flexibility. Physical demands include walking, sitting, answering telephones, and lifting, pushing, or pulling, with or without reasonable accommodation. Exposure to blood, body fluids, and infectious materials is inherent in the position.

Requirements

Bachelor’s degree in Business, Healthcare Administration, or another relevant field.
BLS certification.
Three to five years of experience with OSHA/occupational health regulations.
Excellent interpersonal skills and adaptability.
Strong leadership and analytical abilities.
Command of verbal and written English.
Positive interpersonal communication skills.
Good organizational skills.
Ability to develop and maintain positive relationships across areas of responsibility.
Commitment to customer relations, continuous quality improvement, and preventing errors from reaching patients.
Ability to respond positively and promptly to the needs of patients, families, coworkers, and providers.
Ability to fulfill the essential functions of the position, including required work hours, locations, and physical demands, with or without reasonable accommodation and without posing a direct threat to workplace health and safety.
Ability to lift, push, and pull, walk, sit, and answer telephones, with or without reasonable accommodation.
Ability to work additional hours and maintain a flexible schedule.

Nice To Haves

Master’s degree in a health-related field.
Three to five years of supervisory or management experience in a medical office or healthcare setting.
Knowledge of medical office operations, including scheduling, billing, insurance, and compliance requirements.
Familiarity with Electronic Health Records (EHR) systems and healthcare reporting tools.
Strong financial acumen, with experience in budgeting, payroll, and revenue cycle management.
Excellent leadership, communication, and conflict-resolution skills.
Ability to develop and implement policies, procedures, and process improvements.

Responsibilities

Implement projects and strategic plans in multispecialty sites with oversight.
Maintain a safe and healthy environment for patients and staff by following policies and procedures.
Provide leadership support to supervisors of staff involved in clinical and administrative activities, emphasizing patient sensitivity and service standards.
Plan, organize, and oversee support-staff schedules and assignments to meet operational needs and ensure appropriate coverage for appointments and walk-in medical care.
Ensure staff complete position-specific competency requirements and meet training needs; identify training needs and coordinate skills-development sessions.
Ensure accuracy of patient-related activities, including registration, managed care referrals, payment collection and recording, medical-assisting vital signs, and lab tests.
Assist providers and ensure needed supplies are available.
Implement processes and procedures for efficient work processing, including time of service, scheduling, referral management, pre-registration, and visit-ticket entry.
Work with the site Medical Director or Physician Lead and site coordinators to develop office orientation procedures and protocols.
Serve as the site point of contact for provider needs and patient concerns.
Achieve key metrics outlined in Annual Goals, report monthly KPIs, provide goal updates, and collaborate on the OHS department strategic plan.
Ensure successful implementation of necessary site interventions.
Hold monthly staff and/or provider meetings.
Collaborate with Quality and Population Health to ensure data accuracy and patient outreach/in-reach.
Direct and support employees’ daily work activities and undertake or recommend hiring, termination, corrective action, and performance reviews.
Assist in planning, monitoring, and/or managing the functional-area budget.
Provide other administrative support as needed.
Ensure general site cleanliness, including waiting and exam rooms.
Monitor and maintain supplies needed for practice operations and develop and implement policies, procedures, and process improvements.
Treat patients, colleagues, and visitors with dignity and respect, with sensitivity to differing needs and backgrounds.
Be available during off-hours as needed for extended evening or weekend hours at a site, or emergencies.