Occupational Health Services Associate

Accurate Background•Winchester, VA

12d•$14 - $16•Remote

About The Position

When you join Accurate Background, you’re an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions. The Occupational Health Services (OHS) Associate will achieve proficiency in the requirements below through job-related training and work experience. The OHS Associate will perform a variety of complex tasks including customer service both internal and external. A successful OHS Associate will be eager to learn new and complex processes, as well as have a desire to achieve production and quality goals.

Requirements

High school degree or GED required.
Able to complete work with minimal errors under limited supervision required.
Proficiency in Microsoft Office Suite/Office 365 (Outlook, Word, Excel, OneNote, OneDrive) required.
Ability to multitask (i.e., read or type while talking on the phone) required.
Strong written and verbal comprehension and expression skills required.
Ability to type 35+ WPM required.

Nice To Haves

Previous experience with CRM systems (i.e., Salesforce) preferred.
Must take ownership, be open, work as one, and stay curious.

Responsibilities

Schedule donor occupational health testing within vendor systems.
Process and complete drug and occupational health testing results to ensure delivery to clients.
Learn and understand the regulated processes for both drug and occupational health testing.
Consult with vendors, labs, clinics, and medical review services on abnormal test situations or results.
Work with internal teams to assist clients.
Respond to incoming calls or emails from clients, internal departments, and vendors requesting information test results.
Meeting attendance, production and quality standards of the company/department.
Records details of all calls and tasks, as well as actions taken, into Salesforce.
Other duties as assigned by management.
Meets Accurate Background’s Employment Screening quality standards for services by adhering to client guidelines, regulations, policies, and procedures.
Contributes to team effort in maintaining service level agreements (SLA).
Contribute to a positive team environment.
Contribute to creating and maintaining work instructions and Milo flow charts.
Ability to multitask, make decisions, and work independently and well as with a team.