Occupancy Specialist

Woda Cooper•Charlotte, NC

1d•Hybrid

About The Position

The Occupancy Specialist is a traveling role within the North Carolina Region, responsible for creating and maintaining a customer-centered service culture. This role involves training community associates, processing resident compliance files, and working with the Marketing Department to drive occupancy. The specialist must maintain thorough knowledge of company policies, demonstrate the ability to resolve resident complaints timely, and support the community team to ensure compliance with all SHFA, governmental, lender, and investment commitments. This role requires significant travel within the region, including conducting new hire on-site training, attending audits, and working with new lease-up properties. The Occupancy Specialist is expected to execute the core values of the company and build relationships while providing support to field teams.

Requirements

Be eager and interested in real estate and compelled to help people already in the business with a desire to learn as much as possible.
Be good with people (genuinely good with people) and enjoy relationship building.
Ability to maintain an open and honest communication with your team and management.
Independence, yet a team player mentality
Exemplary written and verbal communication skills.
Advanced computer skills with a high level of efficiency in Microsoft Suite.
Experience with Yardi Voyager and Yardi Rent Café.
Experienced Property Manager with a high level of acumen to achieve objectives as assigned.
Ability to recruit and supervise successful management teams in a growing portfolio.
Proven track record for successful lease ups of new communities.
Proven track record for maintaining high occupancy and collection rates, as well as working within budgetary restrictions.
Capacity to work under pressure and meet deadlines.
Associate degree and 3 years of related experience; or an advanced degree without experience; or equivalent work experience.
Expertise with real-world Sales/Business Development experience working on interesting and complex business problems.
Experience with the rehabilitation and lease up of communities.
Position requires travel to Community and/or Community locations and surrounding markets.
Must possess a valid driver’s license and insurance.
Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
Must be able to lift up to 15 pounds at a time.
Must be able to traverse a variety of properties with stairs and in a variety of weather.

Nice To Haves

Certifications in LIHTC, HUD and RD preferred.

Responsibilities

Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
Train community level associates, process, and evaluate resident compliance files as assigned.
Work with Marketing Department to drive occupancy.
Always maintain thorough knowledge of company policies.
Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
Demonstrate the ability to resolve resident complaints timely.
Support the community team to ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
Road Warrior – must be willing to travel within region as assigned.
Conduct new hire on-site training and follow-up training as required within the Region.
Attend HUD, RD, and LIHTC Audits as requested.
Work with new lease-up properties.
Execute the core values of the company.
Build relationships and provide support to field teams.