Portfolio Occupancy Specialist

Beacon Communities•Boston, MA

21h•Remote

About The Position

The Portfolio Occupancy Specialist processes certifications and works as part of the team to ensure compliance with property and program requirements. This role interacts directly with property staff to achieve maximum compliance efficacy and occupancy at all assigned properties and promotes the highest level of customer service. The position is remote with light travel, requiring the individual to be located within a reasonable distance of Beacon properties.

Requirements

Associate degree or equivalent knowledge or expertise.
Three (3) years of Affordable Housing work experience with emphasis on LIHTC.
Professional knowledge of affordable housing gained through experience and education.
Certification related to tax credit and/or HUD programs is required (including but not limited to COS, HCCP, C3P certification).
Demonstrates independent judgement and critical thinking.
Applies problem solving skills to identify issues and implement effective solutions.
Strong interpersonal skills.
Self-directed motivation.
Basic math proficiency.
Excel skills.
Attention to detail required.

Nice To Haves

Located within a reasonable distance of Beacon properties.

Responsibilities

Creating and obtaining approval for income certifications/recertifications for multiple affordable housing programs including but not limited to LIHTC and HOME.
Creating and maintaining file tracking logs to identify all actions completed related to certifications, maintaining a high standard of file organization.
Working patiently, professionally, and cooperatively with site team members, file approvers, and residents, as applicable, to provide high quality customer service.
Processing applicant/resident paperwork by verifying income, assets as required, calculating values and entering data into Yardi software program within a timely manner.
Providing instruction and guidance to property staff during the certification/recertification process.
Employing/maintaining a diligent tracking system to receive, process and return completed certifications to various properties in keeping with time sensitive occupancy requirements.
Ensuring accurate and timely completion of initial and annual recertifications, as required by company procedures, LIHTC, HOME, and other funding programs.
Maintaining tenant files electronically in accordance with the Compliance Service Center policy and procedures.
Assisting in the development, implementation and enforcement of Compliance processes, procedures, and documentation.
Assisting with training and mentoring property staff to ensure compliance procedures are maintained.
Effectively communicating with senior staff about property needs and concerns with program requirements to ensure ongoing compliance.
Assisting with lease up activity including training, interviews, third party processing and tracking of file process, as needed.
Fostering a positive, active, and collaborative relationship with Property Management and other Service Center staff, as well as associated agencies.