Resident Occupancy Specialist

The Community Builders•Lawrence, MA

10h•Onsite

About The Position

The Community Builders, Inc. (TCB) is a leading nonprofit real estate developer and owner focused on building and sustaining strong communities. The Resident Specialist will provide superior customer service to residents, guests, and team members at the property site. Key responsibilities include showing and leasing apartments, assisting with the moving process, and providing administrative support to the Community and/or Services Maintenance Manager for various property-related tasks. The role requires adherence to the company's Mission Statement and compliance with all regulatory requirements. Experience in Section 8 housing and LIHTC is preferred. This position requires five days a week in the office.

Requirements

Excellent Customer Service, verbal and written communication (English language) skills
Ability to type at least 35 wpm
Demonstrated ability to learn and operate office systems including telephone, copier and computer systems
Proficiency with Microsoft Office including Word, Excel and MS Outlook
High school graduate or GED equivalent
Customer service experience in Property/Hotel/Retail, Sales 1+ year
Experience and proficiency of Microsoft Office

Nice To Haves

Experience in Section 8 housing and LIHTC
Industry software such as Yardi

Responsibilities

Answer or return all calls promptly and with the highest level of customer service
Schedule appointments and conduct in-person visits as needed
Listen to resident requests, concerns and comments, refer them as appropriate
Develop relationships with residents to understand their needs and aspirations and develop trust
Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service
Greet prospective tenants and show the property and its features in accordance with established procedures
Process applications for approval and follow up with applicants
Pre-qualify prospects in accordance with the company procedures and housing requirements
Conduct service inspections with the Service Management team to ensure apts. are in move-in condition
Facilitate and attend community engagement activities with residents, as directed by the Community Manager
Manage rental payment process
Prepare recertification and lease renewals, and enter data into tracking system
Contribute to cleanliness and curb appeal of the community on continuing basis
Conduct market surveys and shop competitive communities
General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages
Track and ensure timely delivery of resident notices
Coordinate and maintain records for staff office, phones, parking and office keys
Code and process invoices and research discrepancies as needed