Occupancy and Systems Manager

Furman University•Lexington, MA

9d•Onsite

About The Position

Under the supervision of the Associate Director for Occupancy Management the Occupancy and Systems Manager is responsible for the execution and creation of housing assignments, occupancy processes, and housing system operations. This position ensures accurate data management, efficient workflows, and effective implementation of housing processes in support of departmental goals.

Requirements

Bachelor’s degree required.
1–4 years of experience in housing, operations, or administrative support.
Strong organizational and data management skills.
Attention to detail and accuracy.
Strong customer service and communication skills.
Experience in online databases, office software, including word processing and spreadsheets preferred.

Responsibilities

Executes day-to-day occupancy management processes in alignment with departmental policies and timelines.
Manages housing assignments, including initial placements and ongoing adjustments.
Administers the housing lottery process, including system setup and student selection workflows.
Oversees housing waitlists.
Manages student housing pre-assignments (accommodations, student staff, special populations, etc.).
Coordinates operational housing processes throughout the academic year.
Manages room change processes.
Directs early arrivals and late stays.
Coordinates winter break housing processes.
Directs May X and summer housing assignments and transitions.
Manages study away housing assignments (Fall and Spring).
Trains student staff on front desk operations, customer service expectations, and desk protocols.
Manages residential space reservation processes, including scheduling, approvals, and coordination with campus partners.
Maintains housing systems and data integrity.
Enters, updates, and audits housing data in systems such as THD and Workday.
Supports system configuration, testing, and implementation.
Ensures accuracy and integrity of occupancy-related data.
Generates and distributes occupancy and operational reports.
Prepares routine and ad hoc reports.
Monitors occupancy trends and identifies discrepancies.
Provides customer service and communication support.
Responds to student and family inquiries related to housing assignments and processes.
Assists with departmental communications related to housing operations.
Manages the departmental inbox and ensures timely routing and response to inquiries.
Provides customer service support at the front desk and helps maintain a welcoming office environment.
Manages office door access permissions and coordinates access updates as needed.
Orders office supplies and proactively anticipates departmental office and administrative needs to support departmental operations.
Manages day-to-day departmental social media accounts, ensuring timely, accurate, and student-centered communication aligned with housing operations and timelines.
Directs flyer approval and promotional material processes for posting within residential communities.
Collaborates with campus partners and internal stakeholders to support housing processes.
Serves as a departmental liaison for external reporting requirements, including coordination with U.S. Census representatives as needed.
Completes performance review process with supervisor to understand job performance expectations and how they fit into the department and University goals.
Performs other duties as assigned by supervisor in support of the goals and objectives of the department and the Division of Student Life.