OCC Coordinator Ramp Services - YWG

Swissport International AG • Winnipeg, MB

13d • Onsite

About The Position

The OCC Coordinator Ramp Services role at Winnipeg International Airport (YWG) is responsible for ensuring smooth flight operations. This involves managing assignments, delegating tasks, overseeing attendance and disciplinary actions, tracking services for billing, handling shift equipment, investigating delays, and processing payroll adjustments to maintain operational efficiency.

Requirements

• Staff planning/allocation experience required.
• Strong organizational skills and ability to multi-task.
• Effective communication skills (verbal and written).
• Internal and external customer relations skills.
• Knowledge of Passenger Service Operation.
• Strong understanding of the Collective Bargaining agreement.
• Must obtain and maintain valid unrestricted Transport Canada Security Clearance.
• Ability to operate in a fast-paced environment, while maintaining accuracy and diplomacy.

Responsibilities

• Plan and manage flight assignments utilizing real-time flight management.
• Delegate work assignments based on qualifications and replace Agents as operational requirements dictate.
• Manage attendance, including monitoring email and disciplinary measures.
• Report on all shift actions to upper management through SOR reporting.
• Track flight services through FSC for billing purposes.
• Issue and recover all Lead hand shift equipment (Radio, headset, scanner, wands), and track and discipline for no-returns/damages.
• Initiate investigations on all accountable delays and monitor customer delays.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed