OB Team Lead BHMSG OTL40

Bristol Hospital Group•Bristol, CT

2d•Onsite

About The Position

Under supervision, the OB Team Lead carries out treatments, procedures, and technical tasks that support patient nursing care and participates as an active member of the multidisciplinary care team. The role supports patients’ physical, mental, emotional, safety, and hygiene needs and helps coordinate nursing activities efficiently. It combines clinical care, patient coordination, authorization work, records processing, and office administration. The employee may be floated or reassigned to another department, unit, office, or location as needed. In the clinical capacity, the role gathers health histories and baseline data, performs routine assessments and tests, collects samples, assists with patient care under a medical provider’s direction, maintains clinical areas and supplies, and monitors test results and equipment quality controls. It also supports care coordination, closes identified gaps in care, obtains specialist authorizations, handles medication authorizations and prescription refills under provider authorization, and supports patients and caregivers in self-management and behavior change. As a team lead, the role works with the Practice Manager on staffing, scheduling, training, personnel-policy compliance, patient scheduling, practice standards, billing processes, facility issues, purchasing, leadership activities, and special projects. The position also performs office and administrative support, communicates with answering services and other practices as directed, processes medical records, responds to calls, and maintains an orderly workspace. The work is performed in a medical office with direct patient contact and possible exposure to body fluids and blood-borne pathogens. It involves frequent telephone and in-person customer contact, substantial documentation and computer use, and physical activity including walking, bending, stooping, and assisting patients. The role requires triaging patients, communicating effectively, making an accurate initial assessment for providers, and maintaining knowledge of CLIA requirements.

Requirements

Graduation from an accredited LPN program.
Valid LPN license in the State of Connecticut.
CPR and BLS certification.
At least one year of experience in an outpatient clinical setting.
High school graduation.
Demonstrated proficiency in electrocardiographic testing.
Ability to take vital signs and knowledge of medical terminology, anatomy, and physiology.
Ability to triage patients according to need and time requirements and provide a comprehensive, accurate initial assessment to medical providers.
Excellent communication skills and the ability to read routine and technical information with comprehension and write clearly enough to be understood by the average person.
Ability to perform simple calculations for medication doses, physical examinations, and tests administered.
Familiarity with medical equipment common to a medical practice.
Ability to meet the physical requirements of the position, including standing or being on one’s feet for most of the day, bending, stooping, walking, sitting, assisting patients in and out of rooms and chairs and on and off exam tables, and using a computer for one to four hours per day.
Sufficient hearing, vision, and speech to understand routine conversations in person or by telephone, read and use computers, perform essential tasks, and be understood by the average person.
Ability to work in a medical office with direct patient contact, frequent telephone and personal customer contact, and possible exposure to body fluids and blood-borne pathogens.
Maintain knowledge of CLIA requirements.
Complete general orientation at hire and annual Fire/Safety/Infection Control training, along with other programs mandated by the hospital.

Nice To Haves

OB/GYN experience is preferred.
Six months of experience as a medical secretary, in patient access, as a customer service representative, or in another healthcare-related role is preferred.

Responsibilities

Carry out treatments, procedures, and technical tasks that support nursing care and participate in the multidisciplinary patient care team.
Support patients’ physical, mental, emotional, safety, and hygiene needs and help coordinate nursing care activities.
Process forms and records; enter insurance information and medical records into electronic systems; review records for accuracy; compile information for studies; explain procedures; obtain and route patient information; assess calls and triage as necessary; and arrange transportation to a hospital when needed.
Perform office and administrative support duties, handle and route incoming calls, communicate with answering services and other practices as directed, maintain an orderly workspace, operate office equipment, and assist the Office Manager and staff with projects and requests.
Review and process medical records and reports in the electronic medical record system and assist with care coordination by closing identified gaps in care.
Obtain specialist authorizations and certifications for visits, document authorization data accurately, identify and document carved-out insurance benefits, and provide insurers with information needed to establish medical necessity.
Obtain health histories and baseline patient data; take vital signs; perform routine assessments and tests, including visual tests, EKGs, and pulmonary function tests; collect urine and blood samples; and perform simple laboratory tests according to policy and procedure.
Use discretion when sharing patient information, review records for completeness, prepare record entries for provider review, and monitor that requested laboratory and test results are available for provider review.
Deliver on-site care under medical provider direction, assist with procedures such as suturing, wound care, and debridement, and make patient callbacks according to protocol and medical direction.
Restock exam rooms; perform injections under provider direction; maintain vaccine and injectable inventory; clean and prepare exam rooms; sterilize instruments as necessary; and arrange proper disposal of laboratory and medical waste and supplies.
Perform quality controls and maintain records for laboratory equipment and refrigerators; complete medication authorizations; and refill prescriptions with provider authorization.
Support patients, families, and caregivers with self-management, self-efficacy, and behavior change.
Demonstrate supervisory skills and, with the Practice Manager, implement staffing plans, schedule staff, maintain appropriate staffing, and cover scheduled vacations and unanticipated absences.
Identify staff training needs, monitor performance, communicate training needs to the Practice Manager, help implement and monitor personnel-policy compliance, and communicate time-off requests to the Practice Manager before approval.
Oversee daily patient scheduling performance and ensure practice compliance with standards and regulations.
Work with Billing and the Practice Manager on systems development and training to improve the speed and accuracy of billing-related tasks.
Monitor and coordinate facility issues, including maintenance and electronic medical record issues, and liaise with hospital facility-maintenance staff.
Work with the Practice Manager to ensure purchases are reconciled and appropriately approved for payment.
Attend required leadership training, meetings, and workshops; complete special activities and projects within specified parameters; report on special projects to the Practice Manager; and keep the Kaizen Board updated with quality, administrative, and clinical operations.
Perform other assigned duties as needed.