OB Team Lead BHMSG OTL40

BRISTOL HOSPITAL GROUP•Bristol, CT

4d•$30 - $45•Onsite

About The Position

Under supervision, the OB Team Lead carries out treatments, procedures, and technical tasks to assist in nursing care and serves as an active member of the multidisciplinary patient care team. The role supports patients’ physical, mental, emotional, and hygienic needs and helps coordinate nursing care efficiently. It combines clinical duties, patient and customer communication, medical-record processing, insurance authorization work, and office administration. The employee may be floated or reassigned to another department, unit, office, or location as needed. In a clinical capacity, the Team Lead gathers patient histories and baseline data, performs routine assessments and tests, collects samples, carries out care under provider direction, and maintains clinical areas, supplies, equipment, and records. The role also supports care coordination, monitors results, manages authorizations, and helps patients and caregivers with self-management and behavior change. Lead duties include supporting staffing and scheduling with the Practice Manager, identifying training needs, monitoring staff performance and compliance, overseeing daily patient scheduling, coordinating facility and system issues, and assisting with billing-related systems and training. The Team Lead attends leadership sessions and required meetings, works on special projects, and keeps the Kaizen Board updated. The position is based in a medical office setting with direct patient contact and potential exposure to body fluids and bloodborne pathogens. It involves frequent telephone and in-person customer contact, substantial documentation and computer use, and regular standing and movement. Radiation exposure applies if performing Radiologic Technologist key job elements.

Requirements

Graduate of an accredited LPN program.
Valid LPN license in the State of Connecticut.
Current CPR and BLS credentials.
At least 1 year of experience in an outpatient clinical setting.
Demonstrated proficiency in electrocardiographic testing.
Ability to take vital signs and knowledge of medical terminology, anatomy, and physiology.
Ability to triage patients according to need and time requirements and provide a comprehensive, accurate initial assessment to medical providers.
Excellent communication skills, including the ability to communicate clearly in person and by telephone and to write understandably.
Ability to read routine and technical information with comprehension and perform simple calculations for medication doses, physical examinations, and tests.
Familiarity with medical equipment common to a medical practice.
Ability to maintain knowledge of CLIA requirements.
Ability to meet physical requirements, including bending, stooping, walking, sitting, standing for much of the day, and assisting patients into and out of treatment rooms, chairs, and onto or off exam tables.
Ability to spend one to four hours per day at a computer performing data-entry analysis.
Sufficient hearing, vision, and speech to perform essential job functions, including understanding conversation, reading and using computers, and communicating clearly.
Ability to perform lead duties, including staffing coordination, scheduling, training coordination, performance monitoring, and compliance oversight.
General orientation at hire and annual Fire/Safety/Infection Control training, as well as other programs mandated by the hospital.

Nice To Haves

OB/GYN experience is preferred.
High school graduation is listed as a qualification.
Six months of experience as a medical secretary, patient access representative, customer service representative, or in another healthcare-related role is preferred.

Responsibilities

Assist with nursing care and carry out treatments, procedures, and technical tasks under supervision.
Support patients’ physical, mental, emotional, and hygienic needs and coordinate nursing care activities.
Process forms, records, insurance information, and medical records in electronic systems; review records and reports for accuracy and completeness.
Explain policies and procedures, obtain and route patient information, handle incoming calls, and triage calls as necessary.
Arrange transportation to the hospital when necessary and assist with office duties as needed.
Communicate with answering services and other practices as directed and according to policy.
Assist with care coordination by closing identified gaps in care.
Obtain specialist authorizations and certifications for visits, document authorization data, identify and document carved-out insurance benefits, and provide information to insurers to establish medical necessity.
Collect patient histories and baseline data; perform routine assessments and tests, including vital signs, visual tests, EKGs, and pulmonary function tests.
Collect urine and blood samples according to established protocols and perform simple laboratory tests according to policy and procedure.
Use discretion when sharing patient information with outside sources.
Review patient records before visits, enter information as needed for provider review, and monitor the return and completeness of test results.
Deliver on-site patient care under medical-provider direction and assist with care such as suturing, wound care, and debridement.
Make patient callbacks under medical direction and according to protocol.
Restock examination rooms, maintain supplies and injectables, perform injections under provider direction, and maintain vaccine and injectable inventory.
Clean and prepare examination rooms, sterilize instruments as necessary, and arrange proper disposal of laboratory and medical waste and supplies.
Perform quality controls and maintain records for laboratory equipment and refrigerators.
Perform medication authorizations and refill prescriptions under provider authorization.
Support patients, families, and caregivers with self-management, self-efficacy, and behavior change.
Operate office equipment, maintain an orderly workspace, and assist the Office Manager and staff with projects and requests.
Work with the Practice Manager to implement staffing plans, schedule staff, maintain appropriate staffing, and cover scheduled vacations and unexpected absences.
Identify staff training needs, monitor performance, communicate training needs to the Practice Manager, and help implement personnel policies and compliance.
Communicate time-off requests to the Practice Manager before approval and oversee daily patient-scheduling performance.
Ensure practice compliance with standards and regulations and interact effectively with the Billing Department.
Work with the Practice Manager on systems development and staff training to improve the speed and accuracy of billing tasks.
Monitor and coordinate facility issues, including maintenance and electronic medical record issues, and liaise with hospital facility-maintenance staff.
Help ensure purchases are reconciled and approved for payment with the Practice Manager.
Attend required leadership training, leadership development classes, Team Lead huddles, meetings, and workshops.
Complete special activities and projects within specified parameters and report on special projects to the Practice Manager.
Consistently update the Kaizen Board with quality, administrative, and clinical operations.
Perform other duties as assigned.