OA/Medical Assistant - MHMG Columbus

Memorial Hermann Health System•Columbus, OH

About The Position

The OA/Medical Assistant schedules patient appointments, ensures medical-necessity compliance, verifies insurance eligibility and benefits, and posts payments. The position also performs direct and indirect patient care as outlined in the Skills Inventory, under the direct or indirect supervision of a Physician. The role combines patient access and financial responsibilities with clinical support. It gathers and accurately records patient demographic, insurance, and financial information; explains forms and obtains signatures; supports financial counseling and payment arrangements; and resolves account issues. It also provides appropriate patient care, collaborates with Physicians, Registered Nurses, and multidisciplinary teams, and helps coordinate department processes, staff scheduling, orientation, and training. The employee is expected to provide safe, compassionate, personalized, and efficient service while meeting Memorial Hermann policies, quality standards, and professional development requirements.

Requirements

Graduation and certification from an accredited school of Medical Assisting; clinical education and/or experience may be substituted for the MA certificate.
Three years of experience in a hospital or medical business office setting.
Ability to multitask.
Proficient typing and keyboarding skills.

Nice To Haves

Supervisory and/or leadership experience preferred.

Responsibilities

Schedule patient appointments and enter required information accurately and promptly in the computer system.
Obtain demographic, insurance, and financial information from patients or guarantors and record it accurately.
Explain required forms to patients or guarantors and obtain necessary signatures.
Ensure medical-necessity compliance by gathering required data, reviewing the Compliance System, communicating information, and obtaining signatures.
Collect patient liability, establish payment arrangements, discuss payment options, screen for eligibility, complete complex financial counseling, review and submit charity applications, and identify alternative reimbursement resources.
Verify insurance eligibility and benefits and ensure notifications and authorizations are completed within required timeframes.
Post payments in the computer system and generate appropriate patient receipts.
Monitor, review, and resolve patient account issues on assigned reports; perform account analysis and trending.
Complete quality reviews and monitor for process-improvement opportunities.
Lead department processes by ensuring daily work is complete, scheduling employees, answering employee questions, and assisting with orientation and training.
Communicate professionally with Physicians, Care Management, ancillary departments, nursing units, physicians’ office staff, insurance companies, patients, and families; complete thorough and accurate documentation.
Follow Memorial Hermann policies, procedures, and standards, including requirements for time management, supply management, productivity, and accuracy.
Deliver appropriate patient care at a competent level, including specialized skills such as EKG, IV Therapy initiation, blood administration, and/or unit-defined skills, based on patient age and needs.
Collaborate with the multidisciplinary team in clinical decisions and support and collaborate with the Registered Nurse or Physician in directing the healthcare team.
Mentor and serve as team lead, preceptor, and resource to less experienced staff.
Promote professional growth by meeting mandatory and continuing education and skills competency requirements; support department goals.
Provide safe, compassionate, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.