Nutrition Care Patient Services Representative, PRN

University of Utah Health • South Salt Lake, UT

21h • Onsite

About The Position

Provides exceptional patient service and nutritional care for patients in an inpatient care unit, ensuring dietary needs are met. The role is not responsible for providing patient care. Acts as a liaison between the inpatient unit and Nutrition Care Services, supports meal orders and delivery, and works with patients and healthcare staff to ensure nutrition orders and preferences are handled accurately. This is a PRN, as-needed position with a variable schedule and no benefits are provided.

Requirements

• One year of customer service experience.
• Obtain one of the listed food handling permits within 30 days of employment.
• Incumbents assigned to patient care units must successfully complete a hospital-provided nutrition exam within one month of hire.
• Demonstrated communication and human relations skills.
• Knowledge of nutrition sufficient to understand special diet orders.
• Ability to work as a team player and independently.
• Ability to recognize when to assist other representatives with larger patient caseloads.
• Ability to appropriately handle customer issues or complaints.
• Ability to meet the physical and working-condition requirements, with or without accommodation.
• Must be able to meet the position’s schedule, hours, and work location.

Nice To Haves

• Knowledge of medical terminology.
• Food service experience.

Responsibilities

• Serve as a liaison for the assigned inpatient care unit to ensure meal service, orders, and delivery needs are met.
• Respond to meal-service calls and pages from patients, resolving issues or referring them to the appropriate person.
• Coordinate with doctors, nurses, dietitians, health care assistants, and health unit coordinators to ensure nutrition orders are accurate and dietary needs are met.
• Explain the Nutrition Care Services program to patients, collect preferences, record meal requests, and personally deliver each meal of the day.
• Enter special nutrition requests and preferences into the nutrition software system accurately and promptly so meals are delivered on schedule.
• Manage special requests from patients or families and determine when to refer questions to nutrition care technicians, dietitians, or department supervisors.
• Help patients select nutrition options that comply with their diet.
• May collect trays and clean the patient-care-unit galley after meals.
• May prepare patient areas for trays before meals and deliver the appropriate tray to each patient.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed