Nutrition Care Coordinator
About The Position
The Nutrition Care Coordinator supports enteral nutrition patients by coordinating the accurate, timely provision of formula and supplies. The role maintains effective working relationships with enteral staff to support the nutrition program and must reside in the Pacific or Mountain Time Zones. The coordinator monitors patient supply needs and orders, supports refills and deliveries, responds to patient inquiries, and coordinates enteral pump needs and maintenance. The role also helps maintain an accurate patient census, escalates clinical or operational issues to appropriate team members, protects patient confidentiality, and participates in the scheduled on-call ECOE rotation.
Requirements
- High school diploma or equivalent.
- At least one year of relevant work experience.
- Experience organizing information and communicating with the public.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Ability to work flexibly and effectively in a multidisciplinary team.
- Knowledge of basic medical terminology.
- Basic competency with Microsoft Office software.
Nice To Haves
- Experience in enteral nutrition.
- Experience ordering products and coordinating deliveries.
- Knowledge of medical records, reimbursement, or nutrition.
Responsibilities
- Perform monthly monitoring of enteral nutrition patients, review supply inventory, complete the ENT-Enteral Refill Assessment, and process Delivery Tickets for PHD drop shipments or CMC shipments as needed.
- Coordinate necessary follow-up with the appropriate department or team member.
- Maintain current enteral orders, track expiration dates, generate renewal orders before expiration, and fax them to prescribers.
- Provide patients with formulary supply types and quantities within established guidelines and promote formulary conversion where indicated.
- Ensure authorizations and orders are current before refills and communicate with teammates responsible for authorization as needed.
- Take patient or caregiver payments when required and escalate payment questions or concerns to the Patient Pay team.
- Respond to enteral patient inquiries, including shipment tracking requests.
- Communicate with the CMC Pump Champion and pharmacy and warehouse teams about enteral pump needs or issues, coordinate pump-swap communication, and troubleshoot pumps with patients.
- Coordinate enteral pump swaps for yearly maintenance as required by ACHC and as needed, and complete ENT-Discharge with pump progress notes when appropriate.
- Coordinate inventory needs with Supply Chain and CMC warehouse staff.
- Follow the enteral discharge-for-inactivity process to maintain an accurate census and make outbound calls to patients before monthly refills.
- Identify and escalate clinical or operational enteral issues beyond the position's capability to the appropriate enteral team member, including the Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or Dietitian.
- Safeguard confidential patient information in accordance with legal and nutrition guidelines.
- Perform other duties as required or requested.
- Participate in the on-call ECOE rotation as scheduled by the Enteral COE Manager or Enteral Supervisor.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Bonding time off.
- 401(k) retirement savings plan with company match.
- HSA company match.
- Flexible spending accounts.
- Tuition reimbursement.
- myFlexPay.
- Family support.
- Mental health services.
- Company-paid life insurance.
- Award and recognition programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
