Nutrition Care Coordinator

Option Care Health•Nashville, TN

1d•$17 - $28

About The Position

The Nutrition Care Coordinator supports enteral nutrition patients by coordinating the accurate and timely provision of formula and supplies and maintaining effective relationships with enteral staff to support the nutrition program. The role monitors patient needs, manages orders and refills, coordinates deliveries and pump-related needs, responds to patient inquiries, and escalates clinical or operational concerns to appropriate team members. The position also safeguards patient information and participates in the scheduled on-call ECOE rotation.

Requirements

High school diploma or equivalent.
At least one year of relevant work experience.
Experience organizing information and communicating with the public.
Excellent oral and written communication skills.
Excellent customer service skills.
Ability to work flexibly and effectively in a multidisciplinary team.
Knowledge of basic medical terminology.
Basic competency with Microsoft Office software.

Nice To Haves

Experience in enteral nutrition.
Experience ordering products and coordinating deliveries.
Knowledge of medical records, reimbursement, or nutrition.

Responsibilities

Perform monthly monitoring of enteral nutrition patients, review supply inventory, complete the ENT-Enteral Refill Assessment, and process delivery tickets for PHD drop shipments or CMC shipments as needed.
Coordinate follow-up on refill and delivery needs with the appropriate department or team member.
Maintain current enteral orders, track expiration dates, generate renewals in advance, and fax renewals to prescribers.
Provide formulary supply types and quantities within established guidelines and promote formulary conversion when indicated.
Ensure authorizations and orders have not expired before refills, and communicate with teammates responsible for authorization as needed.
Take patient or caregiver payments when required and escalate payment questions or concerns to the Patient Pay team.
Respond to enteral patient inquiries, including shipment tracking requests.
Communicate with the CMC Pump Champion and pharmacy and warehouse teams about enteral pump needs and issues, coordinate pump-swap communication, and troubleshoot pumps with patients.
Coordinate enteral pump swaps for yearly maintenance as required by ACHC and as needed; complete ENT-Discharge with pump progress notes when appropriate.
Coordinate inventory needs with Supply Chain and CMC warehouse staff.
Follow the enteral discharge-for-inactivity process to maintain an accurate census and make outbound calls to patients before monthly refills.
Identify and escalate clinical or operational issues beyond the role’s capabilities to the appropriate enteral team member, including the Nutrition Care Specialist, Enteral Supervisor, ECOE Manager, or Dietitian.
Safeguard the confidentiality of patient information in accordance with legal and nutrition guidelines.
Perform other duties as required or requested.
Participate in the scheduled on-call ECOE rotation.