Nutrition Care Asst-10

WVU Medicine

1d•Onsite

About The Position

This position provides direct patient meal service by obtaining meal selections in person or through the hospitality center ordering system, delivering meals, and retrieving meal trays. The employee must understand special diets and allergies, maintain cleanliness of nutrition centers in patient care areas, and demonstrate excellent customer service and a strong concern for patient safety. The role involves communicating with patients, nursing staff, clinical dietitians, tray-line staff, and production personnel to support accurate meal service. It also includes processing menu and nourishment orders, following dietary restrictions and infection-control procedures, and meeting deadlines for menu completion and meal delivery. Other duties may be assigned, including duties normally performed by a dietetic assistant. The position is scheduled for 40 hours per week, from 9:00 a.m. to 5:30 p.m., with rotating weekends and holidays. It is a day-shift, non-exempt position at WVUH in Morgantown, West Virginia.

Requirements

Obtain and maintain a valid Food Service Worker Permit (FSWP) from the Monongalia County Health Department (MCHD) throughout employment. A temporary MCHD FSWP must be obtained no later than the first Wednesday of employment, and a permanent MCHD FSWP must be obtained within one month of the start date at the next available class.
Until obtaining a Temporary FSWP, the employee may not handle exposed food or any food-contact surface, equipment, or utensil; the employee may be trained on tray delivery and complete general department orientation.
Ability to understand written and oral communication.
Ability to push a fully loaded tray cart weighing approximately 250 pounds.
Ability to stand for most of the working day.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Answer patient phone calls in accordance with customer service standards.
Follow diet restrictions, including allergies and fluid restrictions.
Use EPIC and VST to obtain necessary patient information and correctly process menu requests.
Process between-meal nourishment orders and print them for kitchen staff.
Follow procedures for missed-meal reports, including alerting nursing staff.
Deliver or retrieve meal trays as needed.
Visit patients designated as needing assistance to obtain menu selections and enter them according to diet restrictions.
Deliver meal trays within service timeliness guidelines.
Follow meal-delivery standards, including hand sanitization, infection-control requirements, two patient identifiers, AIDET, and key phrases; alert nursing if a patient is not properly positioned to eat or appears to need assistance.
Check trays for missing items and correct omissions promptly; maintain condiment supplies on the cart.
Document information required for ordered calorie counts.
Inform new patients about room service, provide menus, and explain the service as needed.
Establish and maintain positive working relationships with nursing staff through effective communication.
Work as a team with Clinical Dietitians, respecting their primary responsibility for patient nutritional care and responding appropriately.
Communicate patient special requests clearly to tray-line and production personnel and follow up on unusual requests.
Maintain nutrition-center cleanliness in accordance with department policies, health department regulations, and HACCP sanitation, safety, and quality-control guidelines.
Collect patient trays and return them to the kitchen within a reasonable timeframe.
Assist the room-service assembly line as needed while waiting for trays, including wrapping silverware or helping in the dishroom.
Follow procedures for phone and iPad use.
Meet daily deadlines for completing menus and delivering meals on time.
Perform other assigned duties, which may include duties normally done by a dietetic assistant.