Nutrition Call Agent-LGH FT/Variable hours
Centra Health•Lynchburg, VA
•$15 - $23
About The Position
The Nutrition Call Agent takes patients' meal orders and processes patient diet order information in a call center environment. The role coordinates with Nutrition Services management, production, and tray assembly; supports the room service program; and serves as a patient advocate for food service. The position may also perform other duties as assigned or requested, and the job specification may be modified or updated at any time.
Requirements
- High school diploma, GED, or equivalent.
- Six months of call center experience.
- Ability to work with a high-volume phone system.
- Ability to use a computer efficiently.
- Ability to multitask while using a telephone headset and entering orders into a computer.
- Ability to communicate clearly and concisely.
Responsibilities
- Communicate with the Nutrition Services management team about issues that arise during the day.
- Complete cleaning tasks before the end of the shift.
- Follow confidentiality rules and regulations.
- Keep the Computrition system up to date, including recipes, menus, behavioral health menus, MOW, PACE, and other off-site facilities.
- Participate in monthly staff meetings.
- Mentor and train new personnel.
- Obtain meal orders from patients and families by telephone and through menu insertion.
- Enter meal orders into Computrition and verify them before sending them to print.
- Process diet requisitions and ADT when necessary.
- Maintain patient diet updates.
- Follow up with patients for orders using the call-back system when necessary; notify the nursing unit when unable to reach a patient who has no order and document the outcome in the patient record.
- Address patient and family concerns regarding room service and act as a liaison.
- Act as a patient advocate regarding food service.
- Process diet reports and run system checks as required.
- Coordinate call center processes with production and tray assembly areas.
- Serve as a quality-assurance control point for all aspects of the room service program.
- Round or visit patients as needed to obtain orders and details about their food service experience.
- Perform other duties as assigned or requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
