Nursing Supervisor

Access Supports•Middletown, NY

About The Position

The Nursing Supervisor provides day-to-day clinical and operational leadership for nursing services across Behavioral Health Urgent Care sites in Orange, Ulster, and Dutchess Counties. Under the direction of the Assistant Nursing Director, Behavioral Health, this role supervises and supports nursing staff and promotes safe, timely, recovery-oriented care for people experiencing behavioral health and/or substance use crises. The supervisor helps ensure nursing practices comply with applicable laws, regulations, professional standards, and agency policies. The position coordinates staffing and clinical workflows, supports staff competency and performance, monitors documentation and medication-related practices, and oversees medical supplies and equipment. It may provide direct nursing coverage when needed. The role also participates in the Medication Policy Committee and supports agency initiatives concerning client safety, regulatory readiness, staff development, quality improvement, and person-centered, recovery-oriented services. The position is based in Middletown, New York, covers sites across three counties, involves up to 50% travel, and is scheduled for 40 hours per week.

Requirements

Current, valid New York State Registered Nurse (RN) license in good standing.
At least three years of relevant nursing experience.
Demonstrated leadership, sound clinical judgment, and ability to guide nursing staff in a fast-paced behavioral health urgent care environment.
Strong communication, coaching, conflict-resolution, organizational, and decision-making skills; ability to set expectations, provide constructive feedback, and address concerns professionally.
Ability to prioritize competing clinical and operational needs, respond calmly during crises, and escalate issues appropriately.
Commitment to person-centered care, mental health and substance use recovery, dignity, inclusion, and customer service excellence.
Attention to detail and commitment to accurate clinical documentation, medication safety, confidentiality, and compliance with applicable standards and agency policies.
Computer proficiency and experience using electronic medical records, including reviewing documentation and monitoring compliance electronically.
Ability to collaborate effectively with nurses, psychiatric providers, interdisciplinary colleagues, clients, families or supports when appropriate, and agency leadership.
Working knowledge of medication administration and safety, clinical documentation, incident reporting, infection prevention, and applicable nursing standards and regulations.
Ability to stand, walk, and move throughout clinic settings during the workday.
Ability to lift and carry up to 25 pounds of supplies and equipment.
Manual dexterity to administer medications and operate clinical equipment as required.
Ability to use computers and electronic health records for extended periods.
Ability to respond promptly and effectively to medical and behavioral health emergencies.
Ability to communicate clearly with clients, staff, providers, and agency colleagues.
Ability to travel between program sites as needed.

Nice To Haves

Bilingual English/Spanish skills.
Relevant nursing experience in behavioral health, psychiatric nursing, addiction medicine, crisis services, or a related clinical setting.
Prior supervisory, charge nurse, team-lead, or other demonstrated leadership experience.
Experience coaching staff and coordinating schedules.
Experience working with diverse populations and responding to behavioral health crises.
Experience serving individuals with intellectual and developmental disabilities.

Responsibilities

Provide day-to-day supervision, coaching, and clinical guidance to Registered Nurses at Behavioral Health Urgent Care sites.
Participate in recruiting, interviewing, hiring, onboarding, and training nursing staff.
Develop and coordinate nursing schedules and site coverage; respond to callouts and vacancies and adjust staffing plans as needed.
Monitor nursing performance through observation, documentation review, feedback, follow-up, and performance evaluations; address concerns in collaboration with the Behavioral Health Assistant Nursing Director and Human Resources as appropriate.
Ensure staff maintain current licensure, certifications, mandatory training, and demonstrated competency; track expiration dates and follow up on compliance gaps.
Promote safe, timely, trauma-informed, culturally responsive, and recovery-oriented nursing care, including care for individuals with intellectual and developmental disabilities when served.
Provide clinical support and nursing care within RN licensure and agency protocols, including client assessment and monitoring, authorized medication administration, recognition of changes in condition, and communication with psychiatric providers and the care team.
Support staff responding to behavioral health crises, medical emergencies, and changes in client condition; reinforce escalation procedures, emergency response protocols, and coordination with clinical and emergency services.
Oversee the accuracy, timeliness, completeness, and confidentiality of nursing documentation in the Electronic Health Record; identify deficiencies and provide coaching and corrective follow-up.
Monitor compliance with medication management procedures, including safe storage, handling, administration, documentation, and reporting of errors or concerns.
Oversee medical supplies, medications, and clinical equipment; monitor inventory, storage conditions, and expiration dates, and coordinate replenishment.
Help implement and monitor nursing policies, procedures, and clinical workflows; communicate updates and reinforce consistent application across sites.
Participate in quality assurance, incident review, audits, and continuous-improvement activities; identify risks, recurring issues, and improvement opportunities.
Coordinate with urgent care leadership, psychiatric providers, clinical disciplines, and agency departments to resolve operational issues and support care coordination and consistent service delivery.
Provide direct nursing coverage when needed to address staffing shortages or urgent operational needs, balancing coverage with supervisory responsibilities and applicable requirements.
Serve on the Medication Policy Committee and contribute nursing operations and clinical-practice perspectives to policy review and improvement.
Support agency initiatives related to client safety, regulatory readiness, staff development, quality improvement, and person-centered, recovery-oriented services.
Perform other related duties as assigned.