Nursing Informatics System Specialist I

Duke Careers•Durham, NC

8d•Hybrid

About The Position

The Nursing Informatics System Specialist I (NISS I) within Patient Care Technology Education has advanced knowledge of a specific clinical discipline and basic knowledge of information technology and its applications to healthcare. The NISS I has a basic knowledge of the functions and applications of clinical information system life cycle. The incumbent will collaborate closely with clinical users, operational management, provider champions, and Duke Health Technology Solutions (DHTS) applications staff to conduct EHR training for healthcare clinicians in Duke Health’s version of Epic, known as Maestro Care, as well as other third-party informatics applications. Other educational duties include developing training materials for EHR system updates and maintaining the EHR training environments. This position’s primary function is to develop educational materials and conduct training sessions for clinicians on Duke Health’s electronic health record (EHR) and other informatics platforms. Areas of focus include: Perioperative Nursing Anesthesia providers Inpatient Nursing Reports to the Maestro Care Training Manager.

Requirements

BSN required along with coursework in mathematics, computer science, or a computer-related field
Minimum five years of nursing experience.
At least one year of experience as an informatics educator or analyst, a graduate degree in an informatics program (i.e., MSN in Informatics, MMCi, MSN in Education if there is an informatics component to the program), or at least 2 years of super user experience in an EHR
Current or compact RN licensure in the state of North Carolina required.
BLS (Basic Life Support) is required.
Able to conduct training for various clinicians in the use of Duke Health’s EHR (Maestro Care)
Able to create and disseminate educational offerings that optimize learning for a variety of learning styles
Able to apply knowledge of adult learning theory
Knowledge of professional nursing theory, evidence-based practice, clinical practice standards, and the scope of the advanced nursing role
Able to promote change in a positive manner that supports all employees
Able to independently seek out resources and solve complex problems even under stressful situations
Able to organize multiple work streams, prioritize work efforts, and remain focused
Able to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership, and others including rounding to clinical areas
Able to prepare and deliver reports and presentations
Able to use and learn new software programs, not only but including eLearning development software
Able to assist users of all levels in the best use of information systems
Ability to translate business or clinical processes into requirements for a technical solution

Nice To Haves

MSN in Informatics or Education
Previous Experience as a Clinical Informatics Trainer
Epic Certification
Intra Operative experience highly preferred for this role

Responsibilities

Leverages nursing training, knowledge, and experience in the development, utilization, and clinical application of the health system’s EHR education which includes leading classroom and virtual instruction
Serves as Maestro Care EHR training application expert for base functionality for various clinicians that include pharmacists, providers, nurses, and other ancillary clinicians
Serves as an informatics education liaison to specific entities as assigned
Rounds in clinical areas to provide informatics support to end users
Uses nursing knowledge to advocate for clinical end users, analyze clinical workflows and develop processes to enhance clinical workflows, patient safety, and excellence in patient outcomes
Integrates nursing experience and understanding of healthcare workflows and job roles to advocate for EHR innovations (Epic and non-Epic applications) that represent the needs and goals of the clinical end users so patient safety, best practices, and enhanced clinical outcomes are promoted
Supports occasional off-hours coverage, including limited evening, weekend, or travel-based work during system go-lives or other critical deployment events, as needed to ensure successful implementation
Obtains and maintains Epic accreditation/certification and/or proficiency as defined by management which may include a combination of classroom instruction at Epic (Madison, Wisconsin), self-directed learning, virtual training, multiple project assignments, and competency exams within the defined timeline
Conducts Maestro Care (Epic) classroom and virtual training, including training from 1-8 hours on training days
Works on the Duke campus / Technology Education training facility at least 3 days per week
Develops online training modules (eLearnings) through third-party software
Maintains Maestro Care training environment specific for Epic applications
Collaborates on project teams throughout the system life cycle
Participates in reviews for Maestro Care releases/updates/upgrades to determine the impact on clinicians and workflows
Collaborates with informatics analysts on the clinical workflows and associated training needs for clinicians related to orientation, system revisions, and system upgrades
Assists with oral and written presentations to project teams and management
Completes project tasks that are within own scope of responsibility
Updates user, operational, and department training documentation, including downtime procedures
Performs other related duties incidental to the work described herein