Nursing Home Clerk/Front Desk Concierge

McKenzie Health•Watford City, ND

9d•Onsite

About The Position

The Nursing Home Clerk serves as the first point of contact for residents, families, visitors, and staff. This role handles providing exceptional customer service, managing front desk operations, checking facility access, and supporting daily administrative needs. The Clerk plays a key role in ensuring a safe, welcoming, and professional environment.

Requirements

High school diploma or equivalent required
Prior experience in customer service, healthcare, or administrative support preferred
Effective communication and people skills
Ability to multitask and remain composed in a demanding environment.
Basic computer skills (Microsoft Office, email, etc.)
Strong diligence and situational awareness
Ability to sit or stand for extended periods.
Ability to run office equipment (phone, computer, copier)
Ability to move throughout the facility as needed.

Responsibilities

Answer and route incoming phone calls in a prompt, courteous, and professional manner.
Greet and help residents, families, and visitors; provide directions and general information.
Monitor security cameras and facility entry points; ensure doors are secured appropriately.
Manage visitor check-in/check-out procedures and keep visitor logs as needed.
Coordinate and complete routine errands (internal and external) as assigned.
Communicate effectively with nursing staff and leadership about visitors or safety concerns.
Provide administrative support including filing, data entry, and basic office tasks.
Maintain a clean, organized, and professional front desk area.
Help with residents and family inquiries, ensuring a positive experience.
Respond appropriately to emergencies by notifying the proper personnel per protocol.