Front Desk Concierge
About The Position
Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and condominium communities. We are currently seeking a professional and service-driven Front Desk Agent / Concierge to support luxury residential properties in the Atlanta, Georgia market. This role is ideal for individuals with a strong hospitality background who take pride in delivering exceptional customer service, maintaining a polished front desk presence, and creating a welcoming environment for residents and guests. The Front Desk Agent / Concierge is a key representative of the property and plays an essential role in the overall resident experience.
Requirements
- Minimum of two years of experience in hospitality, concierge services, front desk operations, customer service, or luxury retail
- Strong verbal and written communication skills
- Excellent interpersonal skills with a strong service mindset
- Ability to remain composed and make sound decisions in a fast-paced environment
- Organized, reliable, and detail-oriented
- Professional appearance and grooming standards required
- Ability to work independently while contributing positively to a team environment
Nice To Haves
- Experience in luxury residential, high-rise, hotel, or upscale service environments
- Proven ability to deliver consistent, elevated guest and resident experiences
Responsibilities
- Greet residents, guests, and visitors in a professional, courteous, and welcoming manner
- Maintain front desk operations and ensure a consistently polished lobby environment
- Provide high-quality customer service and respond promptly to resident inquiries and requests
- Answer and route phone calls using professional telephone etiquette
- Accurately log, track, and distribute resident packages and deliveries
- Monitor lobby activity and surveillance systems to support safety and security
- Conduct regular property walks to ensure cleanliness, organization, and presentation standards are met
- Coordinate professionally with vendors, contractors, and on-site management
- Complete daily logs, reports, and other assigned administrative tasks
- Perform additional duties as assigned by property management or Stratton leadership
Benefits
- Opportunity for growth within a service-oriented organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
