Nursing Department Assistant

FFF Enterprises • Temecula, CA

4d

About The Position

The Nursing Department Assistant supports Nufactor Pharmacy, Nursing, Customer Service, and Operations. The position maintains nursing agency and contractor records, coordinates onboarding and credentialing documentation, provides administrative support to nursing staff, and communicates with Home Health Agencies and Independent Contracted Nurses. The role also contributes to process improvement, customer service, regulatory compliance, and the achievement of assigned goals.

The position requires a high school diploma or equivalent and at least one year of directly related administrative experience. Candidates should have intermediate to advanced Microsoft PowerPoint, Word, and Excel skills, a basic understanding of Internet technologies, strong communication and organizational abilities, accuracy, and the ability to manage multiple projects. The role requires discretion and confidentiality consistent with HIPAA standards, independent judgment with limited supervision, and the ability to work effectively as part of a team.

Work takes place in a normal office setting. Physical requirements include prolonged computer-screen viewing and sitting, use of hands and wrists, and the ability to lift and maneuver items weighing at least 20 pounds. Occasional travel may be required. The employee must be able to work the hours and days required to perform the position’s essential functions as scheduled.

Requirements

• High school diploma or equivalent.
• At least one year of directly related administrative experience.
• Intermediate to advanced Microsoft PowerPoint, Word, and Excel skills.
• Basic understanding of Internet technologies.
• Excellent verbal and written communication skills and the ability to interact effectively with customers, coworkers, and management.
• Strong organizational skills, including the ability to organize data and concepts into effective written presentations.
• Ability to perform work with a high degree of accuracy.
• Ability to prioritize and track multiple projects to meet deadlines.
• Ability to participate as an integral member of a team.
• Ability to exercise discretion and maintain confidentiality to HIPAA standards.
• Ability to work and make decisions independently with limited supervision and direction.
• Ability to respond to a wide variety of problems and recommend solutions.
• Ability to work the hours and days required to perform essential functions as scheduled.
• Ability to lift and maneuver items weighing at least 20 pounds.
• Ability to travel occasionally.
• Ability to view a computer screen for prolonged periods and sit for extended periods.
• Ability to learn, think, concentrate, work under pressure, and pay close attention to detail.
• Ability to interact effectively with coworkers and customers and exercise self-control and diplomacy in customer and employee relations.
• Ability to exercise discretion and appropriate judgment and proactively find solutions.

Responsibilities

• Maintain a current database of Home Health Agency and Independent Contracted Nurse licenses, liability insurance, and CPR card expiration dates, and follow up to prevent lapses in required documentation.
• Assist with obtaining Business Associate Agreements and Infusion Service Agreements for active agencies and nurses, and forward them to the Senior Vice President of Operations for review and signature.
• Maintain electronic copies of nursing contracts in MedForce.
• Maintain the agency list in the AlayaCare database and complete onboarding and offboarding forms.
• Collaborate with Clinical Nurse Coordinators to onboard new agencies.
• Maintain the nursing spreadsheet and help track agencies and nurses due for annual recredentialing.
• Assist the QA Nurse and Nursing Department Assistant II with annual credentialing for agencies, follow the annual credentialing process, and update the nursing spreadsheet.
• Provide administrative services to Nufactor nursing staff as needed.
• Collaborate with Clinical Nurse Coordinators on agency requests for rate increases and contract updates.
• Maintain the MedPro spreadsheet by contacting Home Health Agencies monthly to obtain current nursing license and certification information.
• Upload Nursing Skills Assessment forms into MedForce.
• Seek to improve processes and service quality for internal and external customers.
• Communicate regularly with Independent Contracted Nurses and Home Health Agencies to build and support quality customer relationships.
• Follow company policies and procedures and applicable federal and state regulations and laws.
• Meet assigned goals and objectives and represent the Company professionally.
• Learn how to improve job effectiveness and share knowledge with others.
• Work constructively with coworkers, customers, and others; keep commitments and relevant parties informed; and address issues to find practical solutions while respecting workforce diversity.
• Follow the Injury and Illness Prevention Program, work safely, and promptly report injuries, hazards, or program violations.
• Comply with Compliance Program policies and procedures and immediately report concerns or violations.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED