Nursing Clinical Coordinator – EMS Coordinator

Methodist Health System•Mansfield, TX

About The Position

The Nursing Clinical Coordinator – EMS Liaison serves as the primary connection between Methodist Mansfield Medical Center and the emergency medical services agencies serving its service area. This registered nurse partners with EMS providers, physicians, hospital leaders, and clinical teams to strengthen communication, improve transitions from prehospital to hospital care, and support clinical quality, safety, and service. The coordinator helps the Nurse Director create an environment of clinical excellence, supports Methodist Health System's mission, vision, values, and strategic plans, and assumes delegated nursing leadership responsibilities. The role supports clinical coordination, EMS education and outreach, reporting and technology, emergency preparedness, and nursing practice and operational activities. Methodist Mansfield Medical Center is a 294-bed, full-service acute-care hospital serving North Texas and certified as an Advanced Primary Stroke and Heart Attack Center by The Joint Commission. It has earned Magnet designation, recognition as a Becker’s Top 150 Place to Work in Healthcare (2023), and Top 10 Military Friendly and Military Spouse Friendly Employer recognition (2023). With advanced technology, patient-centered design, and a ninth operating room added in 2025, the hospital delivers care across services including Level III Trauma, NICU, and Maternal Care. It is backed by more than 1,700 team members and 900 physicians.

Requirements

Graduate of an accredited school of professional nursing.
Bachelor of Science in Nursing (BSN) required.
Current, unencumbered Texas RN license required.
Current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certifications required.
National certification in a relevant nursing specialty required, or to be obtained within one year of hire or as soon as eligibility requirements can be met.
Minimum of three years of nursing experience required.
Five years of working knowledge of EMS operations, patient transitions, and EMT and paramedic scopes of practice required; relevant nursing and EMS experience may overlap.
Demonstrated clinical judgment, critical thinking, problem-solving, sound organization, and effective written and verbal communication.
Ability to build collaborative relationships, lead difficult conversations, and coach others fairly and consistently.
Ability to work independently, adapt to changing priorities, recognize limitations, and seek appropriate assistance.
Ability to use electronic health records, reporting tools, and common office software, and learn new systems as needed.
Understanding of hospital policies, nursing care standards, professional accountability, Texas Board of Nursing requirements, and EMT and paramedic practice boundaries.
Ability to handle confidential information appropriately and remain accountable for performance, professional growth, quality, safety, and service.

Nice To Haves

NREMT-P, EMT-P, or LP credential, in addition to the required BSN and RN license.
Prior sales, community outreach, or business development experience.

Responsibilities

Facilitate prehospital communication, patient handoff, and transitions through the ED, hospital, and community; work with ED physicians and trauma, stroke, and cardiac programs to resolve barriers and improve patient flow.
Support trauma, stroke, and chest pain program activities, attend committee meetings, and assist program coordinators with EMS education, case review, and process improvement.
Coordinate timely outcome feedback for EMS patients with STEMI, trauma, cardiac arrest or resuscitation, and stroke activations; share information securely and document follow-up.
Obtain EMS patient care reports, reconcile them with hospital records as needed, and follow up on missing or incomplete prehospital documentation.
Provide written trauma feedback, save it in the designated trauma registry, and ensure it is entered or attached through the approved workflow.
Monitor EMS-related handoffs, documentation, EMS experience, and clinical processes; identify concerns, collaborate on corrective actions, and evaluate results.
Receive, document, investigate, and follow up on EMS-related concerns; conduct interviews as needed, report concerns to ED administration, and coordinate resolution with appropriate departments.
Support EMS agency quality assurance and collaborative case reviews while protecting confidential information and maintaining records in approved systems.
Assess education needs with the ED educator and EMS agency leaders; coordinate and facilitate quarterly continuing education for ED paramedics and local EMS personnel, with additional education as needed.
Within the first year, assess the hospital's EMS continuing education approval pathway and work with leadership to establish or maintain an approved CE program or partnership, as applicable; maintain required course, attendance, evaluation, and completion records.
Assist with staff and EMS training on STEMI, stroke, trauma, mass casualty response, patient handoffs, and medical equipment.
Serve as the hospital contact for EMS education programs, coordinate student clinical schedules, and facilitate affiliation agreements through the hospital approval process.
Serve as an EMS education champion when assigned and appropriately credentialed; coordinate and host nursing and EMS conferences, educational meetings, and collaborative learning activities; provide coaching, mentoring, and real-time feedback.
Create and maintain EMS dashboards and monthly, quarterly, and annual reports on transport volume, utilization trends, patient transitions, outcomes, service concerns, outreach, and education; present findings and recommendations to ED leadership.
Serve as the designated operational administrator or resource for LifeNet, Pulsara, and EMS electronic patient care record systems; coordinate training, access requests, troubleshooting, and escalation with IT and authorized system owners.
Facilitate approved user access for EMS partners and other designated users and maintain appropriate access controls and confidentiality within assigned authority.
Partner with ED leadership, Emergency Management, and EMS agencies to plan, conduct, and evaluate mock mass casualty incidents and other emergency exercises; track participation, findings, and follow-up actions.
Assist the Director of Nursing with response coordination, policy review, and improvement activities.
Coordinate daily EMS lounge stocking, upkeep, and equipment and appliance service requests; maintain storage of EMS equipment left in the ED and facilitate its timely return.
Communicate EMS activities, unresolved concerns, project status, and improvement opportunities to the Nursing Director.
Model MHS Standards of Behavior, coach staff on EMS collaboration, provide performance feedback to the Nurse Manager for staff evaluations, and support patient experience initiatives related to EMS and ED care.
Complete special projects and other duties assigned by ED or hospital leadership consistent with the role, licensure, and competence.
Serve as the hospital liaison to fire-based, air medical, private, and hospital-based EMS agencies; build working relationships through agency visits, direct communication, education, and prompt follow-through.
Coordinate and host quarterly EMS provider meetings; participate in MHS semiannual EMS meetings and relevant fire department and community events.
Participate in NCTTRAC meetings, attending in person when scheduled and operationally feasible, and communicate relevant actions to ED leadership.
Represent the hospital professionally, manage challenging conversations respectfully, and maintain a calm, empathetic approach with EMS personnel, patients, families, physicians, and hospital staff.
Develop an outreach plan with ED leadership that includes regular station visits, quarterly engagement with EMS leadership and regional EMS liaisons, and measurable activity and service goals.
Communicate hospital capabilities, service changes, new equipment, and technology; coordinate hospital tours for new agency command staff and when services or facilities change.
Partner with physicians, service line leaders, and administration on EMS outreach and service development; share utilization trends and agency feedback to guide improvements and appropriate access to hospital services.
Share EMS agency feedback with the Nurse Manager, Director of Nursing, Trauma Program Manager, physicians, and relevant departments; coordinate responses to operational concerns and communicate follow-up to agency leaders and crews.