Nursing Clinical Coordinator – EMS Coordinator

Methodist Health System•Mansfield, TX

About The Position

The Nursing Clinical Coordinator serves as the EMS liaison for Methodist Mansfield Medical Center, connecting the hospital with emergency medical services agencies in its service area. The registered nurse partners with EMS providers, physicians, hospital leaders, and clinical teams to strengthen communication, improve transitions from prehospital to hospital care, and support clinical quality, safety, and service. The coordinator helps the Nurse Director foster clinical excellence, supports Methodist Health System’s mission, vision, values, and strategic plans, and assumes delegated nursing leadership responsibilities. The role coordinates EMS handoffs, feedback, education, quality improvement, outreach, reporting, technology access, and emergency preparedness. It also supports ED and hospital operations, maintains collaborative relationships with EMS agencies, and communicates concerns and improvement opportunities to hospital leadership.

Requirements

Graduate of an accredited school of professional nursing.
Bachelor of Science in Nursing (BSN) required.
Current, unencumbered Texas RN license required.
Current Basic Life Support and Advanced Cardiovascular Life Support certifications required.
National certification in a relevant nursing specialty required, or to be obtained within one year of hire or as soon as eligibility requirements can be met.
Minimum of three years of nursing experience required.
Five years of working knowledge of EMS operations, patient transitions, and EMT and paramedic scopes of practice required; relevant nursing and EMS experience may overlap.
Demonstrated clinical judgment, critical thinking, problem-solving, organization, and effective written and verbal communication.
Ability to build collaborative relationships, lead difficult conversations, and coach others fairly and consistently.
Ability to work independently, adapt to changing priorities, recognize limitations, and seek appropriate assistance.
Ability to use electronic health records, reporting tools, and common office software, and to learn new systems as needed.
Understanding of hospital policies, nursing care standards, professional accountability, Texas Board of Nursing requirements, and EMT and paramedic practice boundaries.
Ability to handle confidential information appropriately and remain accountable for performance, professional growth, quality, safety, and service.

Nice To Haves

NREMT-P, EMT-P, or LP credential, in addition to the required BSN and RN license.
Prior sales, community outreach, or business development experience.

Responsibilities

Facilitate prehospital communication, patient handoffs, and transitions through the ED, hospital, and community.
Collaborate with ED physicians and trauma, stroke, and cardiac programs to resolve barriers and improve patient flow.
Support trauma, stroke, and chest pain program activities; attend committee meetings; and assist program coordinators with EMS education, case review, and process improvement.
Coordinate timely outcome feedback for EMS patients involving STEMI, trauma, cardiac arrest or resuscitation, and stroke activations; use approved secure processes and document follow-up.
Obtain EMS patient care reports, reconcile them with hospital records when needed, and follow up on missing or incomplete prehospital documentation.
Provide written trauma feedback and ensure it is saved and entered into or attached to the trauma registry through the approved workflow.
Conduct surveillance of EMS-related handoffs, documentation, experience, and clinical processes; identify concerns, coordinate corrective actions, and evaluate results.
Receive, document, investigate, and follow up on EMS-related concerns; conduct interviews as needed, report concerns to ED administration, and coordinate resolution.
Support EMS agency quality assurance activities and collaborative case reviews while protecting confidential information and maintaining records in approved systems.
Assess educational needs with the ED educator and EMS agency leaders, and coordinate and facilitate quarterly continuing education for ED paramedics and local EMS personnel.
Within the first year, assess the hospital’s EMS continuing education approval pathway and work with leadership to establish or maintain an approved program or partnership, as applicable.
Maintain course, attendance, evaluation, and completion records; assist with training on STEMI, stroke, trauma, mass casualty response, patient handoffs, and medical equipment.
Serve as the hospital contact for EMS education programs, coordinate student clinical schedules, and facilitate affiliation agreements through the hospital approval process.
Serve as an EMS education champion when assigned and appropriately credentialed; coordinate and host nursing and EMS conferences, educational meetings, and collaborative learning activities.
Coach, mentor, and provide real-time feedback related to EMS and ED interactions.
Create and maintain EMS dashboards and monthly, quarterly, and annual reports on transport volume, utilization trends, patient transitions, outcomes, service concerns, outreach, and education; present findings and recommendations to ED leadership.
Serve as the designated operational administrator or resource for LifeNet, Pulsara, and EMS electronic patient care record systems; coordinate training, access, troubleshooting, and escalation.
Facilitate approved user access for EMS partners and other designated users, maintaining appropriate access controls and confidentiality within assigned authority.
Partner with ED leadership, Emergency Management, and EMS agencies to plan, conduct, and evaluate mock mass casualty incidents and other emergency exercises; track participation, findings, and follow-up actions.
Assist the Director of Nursing with response coordination, policy review, and improvement activities.
Coordinate daily EMS lounge stocking, upkeep, and service requests for equipment and appliances; maintain storage of EMS equipment left in the ED and facilitate its timely return.
Keep the Nursing Director informed about EMS activities, unresolved concerns, project status, and improvement opportunities.
Model Methodist Health System Standards of Behavior, coach staff on EMS collaboration, and provide performance feedback to the Nurse Manager for staff evaluations.
Support patient experience initiatives related to EMS and ED care, and complete other role-appropriate projects and duties assigned by ED or hospital leadership.
Serve as the hospital liaison to fire-based, air medical, private, and hospital-based EMS agencies; build relationships through agency visits, communication, education, and prompt follow-through.
Coordinate and host quarterly EMS provider meetings; participate in MHS semiannual EMS meetings and relevant fire department and community events.
Participate in North Central Texas Trauma Regional Advisory Council meetings, attending in person when scheduled and operationally feasible, and communicate relevant actions to ED leadership.
Develop an outreach plan with ED leadership, including regular station visits, quarterly engagement with EMS leadership and regional EMS liaisons, and measurable activity and service goals.
Communicate hospital capabilities, service changes, equipment, and technology; coordinate hospital tours for new agency command staff and when services or facilities change.
Partner with physicians, service line leaders, and administration on EMS outreach and service development; share utilization trends and agency feedback to guide improvements and appropriate access to hospital services.
Share EMS agency feedback with the Nurse Manager, Director of Nursing, Trauma Program Manager, physicians, and relevant departments; coordinate responses to operational concerns and communicate follow-up to agency leaders and crews.