Nursing Administration Supervisor

Tenet Healthcare Corporation • West Palm Beach, FL

23h

About The Position

The Nursing Administration Supervisor leads initiatives to transform the patient and family experience. The role manages patient-experience projects, curriculum development and delivery, and improvement projects, collaborating with unit and department leaders to drive change. It develops and implements strategies for excellence in patient and family experience and consults with executives, physicians, staff, and leaders on best practices. The supervisor also teaches people at all organizational levels.

The position calls for experience with adult-learning concepts and advanced project management, organizational, analytical, communication, and change-management skills. It requires knowledge of effective survey-result reporting and interpretation, statistical concepts, and patient-experience best practices, including how to integrate them with clinical care. The role calls for innovation, creativity, and consistent service excellence. Other duties may be assigned.

Requirements

• Licensed Registered Nurse in the State of Florida.
• Five years of RN experience.
• BLS/CPR certification from the American Heart Association or equivalent.
• Strong communication, organization, follow-through, interpersonal, and multitasking skills.
• Ability to create presentations and manage projects using an innovative and creative approach.
• Excellent complex analytical and change-management skills.
• Proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
• Proficiency with computers and comfort using new technology.
• Ability to analyze and evaluate business problems by defining challenges, identifying alternatives, and making timely decisions.
• Knowledge of patient-experience best practices and how to integrate them with clinical care.
• Clear and effective writing and speaking skills, including the ability to connect with patients and families.
• Ability to provide patient-experience scores and feedback.

Nice To Haves

• Bachelor of Science in Nursing (BSN).
• Previous clinical experience or experience working in a clinical setting.
• Project management experience.

Responsibilities

• Manage patient-experience projects, curriculum development and delivery, and improvement projects.
• Collaborate with unit and department leaders to drive change.
• Develop and implement strategies to promote excellence in patient and family experience.
• Consult with executives, physicians, staff, and leaders on patient-experience best practices.
• Teach patient-experience practices to people at all organizational levels.
• Report and interpret survey results and provide patient-experience scores and feedback.
• Create and deliver presentations to all levels within the organization.
• Analyze business problems, identify alternatives, and make timely decisions.
• Demonstrate service excellence and perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement savings plan with employer match.
• Generous paid time off.
• Career development and continuing education opportunities.
• Health savings accounts and healthcare and dependent flexible spending accounts.
• Employee Assistance Program.
• Employee discount program.
• Voluntary benefits including pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed