Nurse (RN or LPN) - on site

NeighborHealth Center•Raleigh, NC

2d•Onsite

About The Position

The Clinic Nurse provides direct nursing care and clinical and administrative support to providers within a care team model. The nurse coordinates patients’ healthcare needs and serves as a teacher, advocate, and navigator to help support continuity of care and improve clinical outcomes. The role includes nursing assessments, care coordination, patient education, triage, and clinical leadership of medical support staff. The Clinic Nurse supports patients and providers by communicating results and treatment plans, coordinating referrals and follow-up, carrying out nursing care under provider direction, managing the clinical phone line, and providing scheduled nurse visits. The nurse also helps maintain clinic readiness, documents activity in the Electronic Medical Record, and participates in care team and quality meetings. This is a full-time, non-exempt, onsite position requiring work Monday through Friday.

Requirements

Current RN or LPN licensure in North Carolina.
CPR certification.
Vaccines as required.
Ability to work onsite Monday through Friday.
Fluency in reading, writing, speaking, and comprehending English.
Computer literacy in internet use and a Windows environment, including Outlook, Word, and Excel; keyboarding speed of at least 45 words per minute.
Strong patient assessment and triage skills, and ability to use the nursing process to guide patient encounters and care.
Ability to communicate effectively while protecting patient confidentiality and being sensitive to patients’ cultural and physical, emotional, and spiritual conditions.
Ability to cultivate inclusive and equitable working relationships and advocate for people of all ethnicities, genders, ages, and backgrounds.
Flexibility to adapt to changing or stressful conditions, including unanticipated changes to work schedules or locations.
Physical stamina to stand, remain active, and be in motion most of the day; strength and dexterity to move patients and equipment and move quickly within the clinical area.
Strong interpersonal skills and ability to work professionally and kindly with people of varied ages, cultures, and temperaments.
Personal integrity, including punctuality, honesty, attention to detail, following instructions, and willingness to learn.
Ability to work independently, take initiative, and set priorities according to clinic needs and mission.
Clear, concise written and verbal communication skills.
Ability to follow organizational policies and procedures and embrace and personify the NHC mission.
Ability to lead clinically and guide a team of medical support personnel.
Proficiency in hands-on nursing skills such as venipuncture, medication administration, and wound care.

Nice To Haves

Clinical experience, preferably in a clinic, acute care, or triage setting.
Knowledge of Spanish.

Responsibilities

Provide clinical and administrative support to providers within the care team model and serve as a liaison between providers and patients.
Communicate abnormal lab results and treatment plans to patients as directed by providers or protocols.
Educate patients about chronic disease, medications, prenatal care, and wellness.
Coordinate patient care, referrals, DME orders, care management, and hospital or emergency room follow-up with other care team members.
Provide nursing care under provider direction, including medication injections, wound care, dressing changes, and assistance with procedures.
Navigate medication changes and prior authorizations under standing orders and provider guidance, and obtain pre-authorizations for diagnostic testing when required by insurance.
Manage the clinical phone line by assisting pharmacies, responding to patient requests, conducting triage, and conveying messages among patients, providers, clinics, specialists, and care team members.
Direct assessment of acutely ill patients presenting in person or by phone to support efficient clinic workflow.
Provide nursing care during Nurse Visit Schedule appointments, which may include blood pressure checks, wound care, diabetes education, medication administration, triage, pregnancy tests and counseling, and conveying test results.
Collaborate with medical support staff and help prioritize clinical tasks.
Assist with training and competency verification of medical support staff; delegate appropriate tasks and provide clinical leadership.
Ensure emergency equipment and clinic-use medications are properly stocked, stored, and logged as applicable.
Participate in care team meetings, quality meetings, and other meetings as directed by the Chief Medical Officer.
Document all activity appropriately in the Electronic Medical Record.