Nurse Supervisor

Thrive South Side•Chicago, IL

About The Position

The Nurse Supervisor provides experience and expertise to the SSHCO model of care while acting as a patient advocate. The role combines staff and project management with critical thinking and timely coordination to meet individuals’ unique healthcare needs and promote positive outcomes. The successful candidate is motivated, flexible, well organized, conscientious, and able to manage multiple tasks simultaneously. The Nurse Supervisor leads and supports staff, oversees clinical workflows and care coordination, and collaborates with providers, partner sites, community agencies, and multidisciplinary teams. The position also manages a patient caseload as needed, supports high-risk populations, and helps ensure quality, continuity, and effective communication across care plans and transitions. Work takes place in a variety of settings, including home visits, community events, clinics, and hospital partner sites, with travel throughout the Chicagoland area.

Requirements

Current registered RN license in the State of Illinois.
CPR certification.
Up-to-date vaccinations as defined by the CDC, including influenza and COVID-19; proof is required before the start date.
At least 5 years of experience working in a clinical setting.
At least 2 years of experience in care coordination, home health, or case management within a hospital, ambulatory, or home health setting.
Flexible schedule and availability on weekdays from 8:00 AM to 4:30 PM, with occasional evenings and weekends as needed.
Travel throughout the Chicagoland area; valid driver’s license, reliable vehicle, and proof of insurance required.
Ability to work in home-visit, community-event, clinic, and hospital partner-site settings.
Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
Thorough knowledge of care coordination principles.
Strong managerial and leadership skills.
Excellent customer service, interpersonal, written, and oral communication skills.
Excellent time management, attention to detail, accuracy, and organizational skills in a fast-paced environment.
Open-mindedness and willingness to facilitate, maintain, and adapt to change.
Ability to work collaboratively and independently with minimal supervision.
Commitment to racial and health equity, with cultural competence and an empathetic mindset.

Nice To Haves

Outpatient experience.
Strong proficiency with an EMR system such as Athena, Epic, or Cerner.
Familiarity with and/or experience working in Chicago’s West or South Side communities; residents preferred.

Responsibilities

Supervise staff, including hiring, onboarding, coaching, mentoring, performance reviews, payroll, staffing, communications, and day-to-day activities.
Manage schedules, policy and regulatory compliance, clinical workflows, and daily staff productivity; make changes as needed.
Facilitate on-site rounding, team meetings, trainings, workshops, and weekly one-on-one supervision with direct reports.
Communicate program updates, needs, challenges, goals, and objectives to the team, and maintain accountability.
Assess quality and levels of care, identify and report potential risk management issues, and escalate barriers to leadership as appropriate.
Build cooperative working relationships with providers, nurses, referral sources, ancillary departments, leadership, and community agencies to support seamless referrals and care coordination.
Design, implement, and support SSHCO and partner-site programs, policies, procedures, and workflows; review metrics and recommend changes.
Participate in surveys, evaluations, audits, and professional development activities; comply with applicable standards.
Monitor community health interventions and initiatives, identify areas for improvement, and implement strategies to improve outcomes.
Conduct chart documentation audits, identify trends, and adjust training to support compliance with organizational policies and regulatory requirements.
Prepare qualitative and quantitative information to inform project outcomes, and delegate tasks as needed.
Identify, track, and manage care for high-risk patients; conduct initial eligibility screenings and comprehensive risk assessments.
Maintain an ongoing member caseload for outreach and management as needed, and support high-risk and special populations.
Participate in care coordination initiatives, pilots, and other programs.
Create and manage patient-centered plans of care for acute and chronic conditions, supporting healthy behaviors and navigation of the healthcare system.
Collaborate with multidisciplinary teams to support preventive care and reduce chronic disease severity and avoidable illness.
Provide or facilitate clinical health coaching to support chronic disease self-management and lifestyle changes.
Identify patients who need community support and coordinate approaches to social determinants of health that affect access to care.
Ensure care plans and transition plans are communicated to physicians, multidisciplinary teams, patients, and families, including teaching needs.
Promote clear communication among care teams and treating clinicians regarding patient care plans.
Adapt communication and practice to patients’ health literacy, cultural and linguistic differences, and other barriers to understanding.
Consult primary care physicians, medical directors, specialists, social workers, and other disciplines as needed.
Complete transition-of-care documents, quality care gap work, and other quality and performance measure processes.
Ensure adherence to quality standards and participate in quality monitoring and improvement.
Delegate appropriate tasks to Community Health Workers and work with medical home staff at clinic sites to support team-based care.
Perform other duties as requested.