Nurse Manager

Philadelphia Fight • Philadelphia, PA

7d • $120,000 - $125,000 • Onsite

About The Position

Philadelphia FIGHT, a Federally Qualified Health Center, is seeking an experienced Nurse Manager to support the growth, management, and clinical operations of its Community Health Centers. The Nurse Manager leads clinical support activities across practice locations, including patient communication triage, clinical guidance and education, care coordination, and coordination of referrals, testing, procedures, hospitalizations, equipment, and supplies.

The role also provides clinical leadership through staff training, oversight of CLIA competency requirements and records, and management of medical supply inventory. The position is full time, Monday through Friday, 9:00 a.m. to 5:00 p.m., at Philadelphia FIGHT Community Health Centers in Philadelphia, Pennsylvania. The stated annual salary is $120,000–$125,000.

Requirements

• Bachelor’s degree in Nursing.
• At least 5 years of nursing experience; outpatient primary care or FQHC experience is preferred.
• At least 3 years of supervisory experience.
• Ability to work as a servant leader.
• Basic computer skills, including desktop computing, electronic medical records, email, timesheet management, reporting, internet research, HRIS, Microsoft Word, and Excel.
• CPR certification, or willingness to become certified within 60 days of employment.
• Discretion, initiative, and ability to maintain HIPAA compliance.
• Ability to exercise sound judgment and recognize when to escalate issues.
• Ability to handle stressful situations while providing exceptional customer service.
• Demonstrated judgment, patience, integrity, organization, and prioritization in a multitask environment.
• Ability to work independently and complete assignments within instructions, routines, and accepted practices, including OSHA, HIPAA, HRSA, CLIA, and funding-body regulations.
• Strong interpersonal, teamwork, attention-to-detail, dependability, customer-service, time-management, autonomy, and problem-solving skills.
• Ability to remain solution-focused and respectful in interactions with staff, coworkers, vendors, and patients.
• Excellent problem-solving and conflict-resolution skills.
• Ability to maintain a non-judgmental attitude.

Nice To Haves

• Experience serving people with histories of incarceration, homelessness, mental illness, substance dependence, LGBTQIA+ community membership, HIV, Hepatitis C, and/or trauma; pediatric and adult care experience is preferred.
• Bilingual Spanish/English candidates are strongly preferred.
• Knowledge of de-escalation methods, or willingness to be trained in them.

Responsibilities

• Triage patient portal messages and calls for adult and pediatric clinics, gather medical histories, assess urgency, direct patients to appropriate services using Clear Triage, and communicate needs to providers.
• Provide individual patient education on diagnoses, treatment options, self-care, healthy lifestyle choices, and disease prevention.
• Communicate with patients on providers’ behalf, including lab results and recommended follow-up, and advocate for continuity and quality of care.
• Document patient-care activities accurately and within required timeframes in electronic medical records and other appropriate databases.
• Cover for absent registered nurses, including performing triage, injections and vaccinations, phlebotomy, EKGs, oxygen setup, nebulizer treatments, blood glucose monitoring, urine dipsticks, and pregnancy testing.
• Assist providers with clinical paperwork and letters of medical necessity.
• Report and help communicate information about reportable diseases to oversight bodies.
• Coordinate with medical records and outside hospitals and providers to obtain urgent diagnostic, specialist, and hospitalization reports.
• Assist with scheduling imaging, procedures, and specialty appointments, and obtain required authorizations for medications, exams, consultations, and hospitalizations.
• Report patient complaints and incidents, collect documentation, and work toward resolution according to management policies.
• Represent the clinic at meetings, outreach programs, and community activities when applicable.
• Develop and maintain clinical training programs, including onboarding, in collaboration with the Senior Director of Clinical Operations.
• Oversee the medical supply inventory program, including protocols for ordering, disposal of expired supplies, and maintenance of clinical equipment.
• Review and sign clinical staff CLIA competency books annually, covering injections, point-of-care testing, and laboratory processing workflows.
• Provide refresher training to clinical staff individually or in groups as needed.
• Prepare mandatory reports accurately and on time.
• Complete required compliance training and lead or attend required team, staff, nursing, clinical supervision, and check-in meetings.

Benefits

• Three weeks of paid time off, increasing to four weeks after the first year.
• 11 paid holidays.
• Medical, dental, vision, and prescription coverage.
• Employer-funded short-term disability coverage.
• Life and accidental death and dismemberment insurance.
• Flexible Spending Accounts and Health Reimbursement Arrangements with an employer contribution.
• 403(b) retirement savings plan, with employer matching up to 4%.
• Discounted education options through partner institution Pierce College.
• Option to contribute to medical discount programs, legal services, charitable contributions, and pet insurance coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager