Nurse Manager of Operations-Medical Surgical

Northwestern Memorial Healthcare • Geneva, IL

1d • $61 - $79

About The Position

The Nurse Manager, Operations provides autonomous and direct management of a team or teams supporting evening and night operations at Delnor Community Hospital. The role reflects Northwestern Medicine’s mission, vision, and values and complies with the organization’s ethics, compliance, policy, regulatory, and accreditation requirements. The manager oversees daily department operations, staffing and workflows, resource allocation, budgets, team performance, quality improvement, and patient-care coordination. The position has 24/7 accountability and is scheduled for 40 hours per week on the evening shift.

Requirements

• Bachelor’s degree in nursing with a master’s degree, or a master’s degree in nursing. Applicants with a bachelor’s degree who are actively enrolled in a master’s program may be considered if they are within one year of completion.
• Three years of nursing or health care experience demonstrating increasing responsibilities.
• Basic Life Support (BLS) certification.
• Current clinical license in the state where the hospital is located.
• Magnet-recognized certification for the specialty area.
• Knowledge of Joint Commission standards and federal, state, and regulatory requirements.
• Ability to analyze data, make data-driven recommendations, and create budgets aligned with guidelines and targets.
• Strong computing skills, including Microsoft Office applications, Outlook, and the EMR.
• Attention to detail and accuracy in reviewing own and others’ work.
• Ability to effectively manage challenging situations, communicate required actions and roles, and balance multiple priorities.
• Exceptional verbal and written communication skills and ability to establish and maintain effective working relationships.
• Ability to maintain patient and family confidentiality as outlined in Northwestern Memorial HealthCare policy.

Nice To Haves

• At least three years of supervisory or management experience.

Responsibilities

• Manage day-to-day operations of designated departments, divisions, programs, services, or locations, including workflows, staffing, and resource allocation.
• Develop operating and capital budgets, monitor budget performance, explain variances, and apply corrective action to ensure budget compliance.
• Provide support, guidance, and supervision to team members, including maintaining competencies related to patients’ behavioral, social, financial, and environmental needs.
• Prepare and deliver annual and mid-year reviews, coach team members through complex practice and customer-relations situations, ensure access to needed tools and technology, and address areas for improvement with appropriate system partners.
• Recommend department goals to leadership and advance progress toward them, communicating timelines, risks, and decisions needed to appropriate leadership teams.
• Ensure department policies and processes meet Joint Commission standards and applicable federal, state, and other regulatory requirements; revise or create policies and processes as needed.
• Improve quality by reducing process variation, eliminating redundancy, or implementing new technology.
• Manage escalations by identifying patients’ age-specific requirements and connecting them with resources needed to coordinate their care.
• Perform other duties as assigned.
• Use data to support decisions and make data-driven recommendations; apply change-management principles while leading.
• Handle challenging situations autonomously, identify stakeholders and required actions, balance competing priorities, and respond to changes or unexpected events.
• Provide guidance and supervision in resolving complex practice operations, customer-relations, and employee-relations issues.
• Build effective relationships with patients, physicians, management, staff, and internal and external customers; maintain patient and family confidentiality.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits supporting physical, emotional, and financial well-being and protection against unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager