Nurse Case Manager, Lead
About The Position
The Nurse Case Manager Lead manages a team of Regional Nurse Case Managers who educate patients and caregivers through the argenx Patient Support Program. The Lead provides direction and coaching to ensure the team supports patients’ unique needs throughout their treatment journey, and provides day-to-day support to Nurse Case Managers to meet metrics and deliverables that strengthen the patient experience. The role supports development and implementation of patient-support case management processes, including identifying patient needs, using available resources to achieve desired outcomes, and developing educational processes for the Nurse Case Management team. The Lead manages access needs during treatment initiation and onboarding, evaluates case data against clinical guidelines and organizational standards, and models compliance with program requirements, data privacy, ongoing education, and pharmacovigilance requirements. The position works with internal and external stakeholders, including access and field teams and third-party reimbursement partners. It calls for clinical and pharmacology knowledge, case management and reimbursement experience, team leadership, training development, strong communication and planning skills, proficiency in MS Office, and flexibility to travel 50–60% and work evenings or weekends as needed. The role is listed as remote and is eligible for short- and long-term incentive programs and a comprehensive benefits package.
Requirements
- Bachelor’s degree; a master’s degree is preferred.
- BSN and/or RN licensure; current nursing license in good standing.
- At least 5 years of clinical experience in healthcare, including pharmaceutical or biotech experience.
- 3–5+ years of case management and reimbursement experience.
- At least 5 years of experience building and managing teams.
- Previous experience managing a regional team of Nurse Case Managers.
- Ability to partner effectively with internal access and field teams and third-party reimbursement partners to identify and resolve customer concerns and issues.
- Knowledge of clinical data and pharmacology.
- Ability to problem-solve and communicate complex access and fulfillment scenarios to regional teams educating patients and healthcare professionals.
- Demonstrated time management, planning, prioritization, and multitasking skills, including management of key projects and deadlines.
- Effective presentation skills and ability to motivate others; excellent written and verbal interpersonal skills and demonstrated cross-functional and independent working effectiveness.
- Ability to develop, follow, and execute plans independently.
- Ability to build positive relationships internally and externally.
- Ability to adapt to changing, fast-paced work environments and responsibilities.
- Ability to thrive in a team environment, contribute at all levels, and work with flexibility and a positive attitude.
- Fully competent in MS Office.
- Flexibility to work weekends and evenings as needed.
- Ability to travel 50–60%.
- Ability to participate in required pharmacovigilance training and comply with relevant industry laws and argenx policies.
Nice To Haves
- Experience with case management oversight and cross-functional collaboration across a medium to large commercial organization.
- Previous case management and/or patient support experience in the pharmaceutical, biotech, or related industry.
- Master’s degree.
Responsibilities
- Manage, direct, and coach a team of Regional Nurse Case Managers supporting patients and caregivers through the argenx Patient Support Program.
- Provide daily support to Nurse Case Managers and ensure metrics and deliverables that strengthen the patient experience.
- Assist in developing and implementing patient-support case management processes, including identifying patient needs and using available resources to achieve patient outcomes.
- Support educational processes for the Nurse Case Management team.
- Manage patient access needs during treatment initiation and onboarding, collaborating with third-party partners and internal access teams as appropriate.
- Evaluate patient case data to ensure support aligns with clinical guidelines and organizational standards.
- Model and ensure compliance with program requirements, data privacy, ongoing education, and pharmacovigilance requirements.
- Maintain and monitor quality case management documentation for compliance.
- Communicate with internal and external stakeholders and use cross-functional departments and reporting tools to support company goals.
- Identify and develop training content for the Nurse Case Management team.
- Participate in and complete required pharmacovigilance training.
- Comply with relevant industry laws and argenx policies.
- Travel 50–60% and work evenings or weekends as needed.
Benefits
- Short-term and long-term incentive programs, subject to plan terms and applicable policies.
- Comprehensive benefits package, including retirement savings plans, health benefits, and other benefits subject to applicable plan and program guidelines.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
