Number Inventory Specialist

Bandwidth • Raleigh, NC

11d

About The Position

The Number Inventory Specialist manages the entire lifecycle of telephone numbers as a product. The role ensures inventory is well stocked, industry-facing databases such as BIRRDs, LERG, and NPAC reflect Bandwidth's ownership, and internal and external tickets, inquiries, and audits are completed successfully. The specialist supports customers, works with regulatory agencies and vendors, collaborates across departments, and contributes to processes, documentation, and projects that increase industry utilization.

Requirements

• BS/BA degree required.
• 1–3 years of experience working in a telecommunications role.
• Proficiency with the MS Office suite, specifically advanced Microsoft Excel and Access.
• Experience developing training materials and documentation.
• Strong attention to detail and a high level of accuracy and quality.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and time-management skills.

Nice To Haves

• A background in quantitative, statistical, or technical fields.
• Experience working with large data sets.
• Strong knowledge of VoIP protocols and telecommunications industry standards.
• Solution-oriented problem-solving skills.
• Data analysis skills.
• G Suite experience.

Responsibilities

• Monitor, evaluate, and report on telephone inventory.
• Provide white-glove service to Zoo and Key customers.
• Understand and uphold industry standards and rules specific to each state.
• Interface with industry regulatory agencies.
• Manage off-net vendor ordering, recycling, and consumption data.
• Perform large-scale audits across Bandwidth’s customer base.
• Perform industry mass updates and mass ports (MUMPs).
• Create and improve team processes and documentation.
• Maintain cross-departmental collaboration.
• Manage project deadlines and monitor milestones through completion.
• Educate internal teams on Number Inventory processes and industry knowledge.
• Maintain long-term manual audits through completion.
• Increase industry utilization through large-scale projects assigned by management.

Benefits

• 100% company-paid medical, vision, and dental coverage for employees and their families, with low deductibles and low out-of-pocket expenses.
• Four weeks of PTO for all new hires.
• PTO embargo that prohibits colleagues and managers from interrupting employees while they are taking time off.
• Additional PTO earned through volunteer hours and Bandwidth challenges.
• Additional time off through the “Mahalo moments” program for significant life events.
• 90-minute workout lunches.
• Unlimited meetings with an in-house nutritionist.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level