Number Policy Specialist II
About The Position
The Number Policy Specialist acts as a primary advocate for Sinch Voice customers. Working with Number Operations Analysts, the specialist completes industry resource code and block transfer projects, supports customers and serves as a direct point of contact for products such as Professional Services, maintains accurate internal and industry records, conducts audits, and provides guidance on coverage changes, network routing schemas, and resource rehomes. The role supports network design, IPES implementation, and numbering needs, and develops and executes customer-focused plans for product offerings. It also maintains familiarity with state regulatory compliance requirements and handles regulatory filings and compliance strategies where needed. This is a remote opportunity, but candidates must reside near one of Sinch's hub locations for occasional collaboration: Atlanta, Georgia; Chicago, Illinois; San Antonio, Texas; or Denver, Colorado.
Requirements
- Bachelor’s degree or equivalent work experience.
- 10 or more years of experience in the telecommunications industry.
- Comprehensive knowledge of federal, state, and local telecommunications regulations.
- Knowledge of regulatory and operational requirements telecommunications carriers must meet to establish and maintain network interconnection.
- Significant industry experience and a strong understanding of the North American Number Plan and related numbering ecosystem functions, including LNP.
- Experience with CLLI creation using the iconectiv product CLONES.
- High proficiency in Microsoft applications, including Excel, PowerPoint, Word, and Access.
- Strong troubleshooting and problem-solving aptitude.
- Ability to prioritize and balance multiple projects, with strong follow-up skills to meet established timelines.
Responsibilities
- Support network design, IPES implementation, and numbering needs through comprehensive interconnection knowledge.
- Troubleshoot internal and external steps of the NANPA block/code industry ordering lifecycle, including Part 1, 1A, 1B, 3, and 4 handling, initial ordering, milliwatt testing, LRN functionality, and block/code transfers.
- Develop, lead, and execute customer-focused plans in support of product offerings.
- Submit, audit, and update rate center coverage, LRNs, milliwatt TNs, LERG entries, RND submissions, NRUF filings, and other relevant datasets.
- Work with senior leadership and external industry contacts to improve processes and build efficiencies through analysis and creative problem-solving.
- Maintain familiarity with state-level regulatory compliance requirements, produce timely regulatory filings, and execute compliance strategies where required.
- Work with Number Operations Analysts on industry resource code and block transfer projects.
- Support customers and serve as a direct communication contact for products such as Professional Services.
- Maintain accurate internal and industry database records, conduct comprehensive audits, and provide guidance on coverage changes, network routing schemas, and resource rehomes.
Benefits
- Comprehensive medical, dental, and vision plans, plus supplemental plans and telehealth access.
- Free virtual counseling resources through the Employee Assistance Program.
- Roth and pre-tax 401(k) options with an employer match.
- Generous paid time off.
- Paid parental leave and family planning support.
- Flexible remote work offerings.
- Paid time off to support a volunteer program of the employee's choice.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
