Nuclear Verifications Processor

Pinnacle Investigations • Spokane Valley, WA

3d • Onsite

About The Position

The purpose of this department is to complete background reports for clients, who are specifically governed by the Nuclear Energy Institute (NEI) and Nuclear Regulatory Committee (NRC). This is an entry-level position. During training, employees are taught about the regulations this department follows – knowledge and understanding of NEI, NRC, and local or federal laws regarding background investigations prior to application and/or acceptance of this role is not expected. This role engages in computer-based desk work, including but not limited to: taking inbound calls from employers, schools, military facilities, and personal character references of applicants, transferring those calls to employees processing reports, and transposition of data into our system. This role plays an important part in ensuring we provide top-tier service to our clients and their applicants, all while supporting our Nuclear Department team. If you're ready to make an impact and grow within a supportive and dynamic company, we encourage you to apply.

Requirements

• Knowledgeable computer skills including but not limited to: web navigation, basic computer file management, and Microsoft Office (Outlook, Word, etc.)
• Typing Speed: 50 WPM
• Able to maintain organized workflows while ensuring accuracy in all tasks
• Effective time-management skills with the ability to adapt to fluctuating workloads and priorities
• Resourceful problem-solver with strong critical-thinking abilities
• Open-minded and willing to adjust processes based on coaching and guidance
• Must be authorized to work lawfully in the United States

Nice To Haves

• Preferred experience in areas such as: Data Entry, Customer Service, Call Center, and Administration

Responsibilities

• Transposition of data from Word and PDF documents, faxes, and emails
• Receive and transfer incoming calls
• Conduct phone-based verifications of personal character references
• Detailed documentation of calls and actions taken on reports
• Ensure professionalism and confidentiality in all communications
• Identify and resolve inconsistencies
• Prompt adaptability to new procedures and policies (e.g., government, industry, company, and client requirements)
• Perform self-reviews to ensure quality, accuracy, and compliance
• Other duties as assigned

Benefits

• Health, Vision, and Dental insurance
• Supplemental Benefits from Aflac, Colonial, and/or State Farm
• Accrued Leave (Vacation + Paid Sick Leave)
• Seven paid holidays per year (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day)
• Two (2) Personal Days per year
• Flexible use of Unpaid Time-Off

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed