Associate - Verifications (Overnight)

Hard Rock Digital•Toronto, ON

13d•Hybrid

About The Position

Hard Rock Digital is building a team focused on becoming the best online sportsbook, casino, and social gaming company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behaviour, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space. As a Verifications Associate (Overnight) you will be an integral part of our operations team. This role is all about making sure we really know who our customers are — verifying identities, understanding risks, and keeping us compliant with regulations, all while assisting our customer through the onboarding experience and beyond.

Requirements

Ability to make risk-based decisions
Good attention to detail
Strong interpersonal skills
Good understanding of data protection
Trustworthy and acts with integrity
Desire and willingness to learn
Proactivity - maintaining awareness of policies and procedures while complying with AML, Responsible Gambling and Regulatory requirements
Strong computer, literacy and numeracy skills
Flexibility to support a 24/7 operation
Willing to work overnight shifts

Nice To Haves

Previous experience in a similar role
Understanding of Anti-Fraud and Anti Money Laundering practices

Responsibilities

Reviewing and approving customer ID documents in accordance with company policy
Case handling, escalation and resolution
Communicating with customers to request information, provide support and perform investigations
Performing enhanced verifications tasks such as PEP and Sanction screening
Working closely with Risk, Compliance and Customer Support teams to ensure KYC requirements are met
Escalating suspicious activity or unusual findings
Keeping accurate and tidy records that are up-to-date and in line with regulatory standards
Staying up to date with AML/KYC regulations, policy updates, and best practices
Participating in, and aiding in the delivery, of relevant training programs
Participating in ad hoc tasks and team projects
Supporting a 24/7 operation and working overnight shifts (including weekends)