NSG ISD Program Manager - CTJ - Top Secret

Microsoft•Washington, DC

8d•$101,800 - $207,600

About The Position

The NSG ISD Program Manager engages customer stakeholders to build partnerships, drive customer satisfaction, and represent the customer internally. The role applies advanced project management knowledge to initiate, plan, monitor, control, and close projects of medium complexity, or to support colleagues on projects of higher complexity. It ensures predictable delivery, quality deliverables, effective stakeholder communications, and compliance with contract, security, privacy, and customer requirements. The position manages customer and partner relationships across the delivery lifecycle, including project forecasting, cloud consumption, delivery planning, financial health, risk management, and project closure. It supports contract setup and execution, partner resource onboarding, presales activities, and opportunities for follow-on business. The role also contributes to process and intellectual property improvements, shares lessons learned, and mentors colleagues. The successful candidate must hold an active U.S. Government Top Secret Security Clearance, satisfy applicable Microsoft, customer, and government security screening requirements, pass the Microsoft Cloud background check, and verify U.S. citizenship. The role is classified as Consulting Project Management IC4. The typical U.S. base pay range is $101,800–$193,800 per year, with a range of $126,100–$207,600 for specified San Francisco Bay Area and New York City metropolitan locations. Applications are accepted on an ongoing basis, and the position will be open for at least five days.

Requirements

Bachelor's degree in a related field and at least 3 years of project management experience, or equivalent experience.
Active U.S. Government Top Secret Security Clearance.
Ability to meet Microsoft, customer, and/or government security screening requirements.
Successful verification of the stated security clearance before an offer of employment.
Ability to pass the Microsoft Cloud background check upon hire or transfer and every two years thereafter.
U.S. citizenship, subject to verification due to citizenship-based legal restrictions.

Nice To Haves

Bachelor's degree in a related field and at least 8 years of project management experience, or equivalent experience.
Project Management Professional (PMP) certification.
At least 4 years of financial management experience.
Agile certification, Scrum Master certification, Agile Certified Practitioner (PMI-ACP), or Professional Scrum Master One (PSM1) certification.
Consulting experience with Department of War customers.

Responsibilities

Contribute to customer consumption activities by identifying blockers and enabling customers, through internal teams, to realize value from their purchases; maintain accountability for project delivery forecasts.
Manage customer obligations throughout the delivery lifecycle, including envisioning, solution development, delivery planning, cloud consumption and usage, and delivery management, while coordinating with Solution Area SMEs on security best practices.
Ensure required customer or market security certifications remain active, and lead or participate in strategic-customer steering committee meetings.
Maintain stakeholder relationships, communicate delivery status, and anticipate, identify, and manage service-delivery issues.
Collaborate with Sales on contract setup, approvals, signature, compliance, execution, invoicing, and closure; manage project budgets, profitability, and risks.
Identify opportunities to maximize cloud consumption, accelerate delivery, prevent delays, and generate incremental business through follow-on proposals and customer discussions.
Manage project or program financial health, including revenue attainment, forecasting, cost management, utilization, skills and capacity planning, backlog risk, and contributions to business and CFO forecasting.
Complete project closure and sign-off tasks, including system closeout updates, customer-data deletion, and Deliverable Acceptance Forms; share lessons learned and suggest process and intellectual property improvements.
Mentor colleagues, share project management knowledge, and participate in cross-border mentoring and peer alignment.
Facilitate contracting and onboarding for customer and partner resources; support fixed-fee subcontractor contract negotiation and structuring under senior oversight; monitor amendments, delivery acceptance, proof of delivery, and invoicing; review contracts against security and data governance standards; provide SFI/SBD onboarding sessions.
Initiate projects by securing and assigning delivery resources, qualifying partner resources, developing work breakdown structures, and completing Secure Future Initiative checklists and processes with teams and customers.
Balance resource needs across projects and collaborate with resource managers and Global Delivery Center on integrated onshore/offshore planning.
Research, share, recommend, and submit intellectual property, and encourage appropriate reuse of team knowledge, processes, and artifacts.
Track project metrics and deliverables, apply quality management techniques, analyze systemic issues, and ensure timely, high-quality delivery.
Manage project finances for mid-size to large scopes and budgets, balancing funding and resources, analyzing costs, and improving delivery margin without harming quality or customer experience.
Explain and confirm change-control processes at kickoff, anticipate changes, and test processes before formal change initiation.
Oversee project metrics and key performance indicators on visible mid-size to large projects, providing strategic direction throughout the project lifecycle.
Proactively manage project and security risks and issues, conduct qualitative risk analyses, establish mitigation plans, maintain risk tools, support recovery efforts, and prioritize issue closure.
Ensure Information Security Risk Assessments are completed during project initiation, reviewed regularly, and signed off by accredited InfoSec Delivery Compliance Leads; promptly report security and data compliance breaches to applicable internal and external stakeholders.
Communicate project health, issues, and financial performance to stakeholders throughout the project lifecycle, tailoring communications to the audience and tracking customer deliverables.
Develop detailed project management plans, including scope, resources, schedules, baselines, resource load balancing, dependencies, contingencies, and use of project-management software.
Set clear expectations and accountabilities, lead internal and external kickoff meetings, integrate a security-first mindset, and engage relevant stakeholders and subject matter experts in planning.
Contribute to presales by articulating business value, assessing complexity and risk, reviewing scope, and helping prepare Statements of Work, work breakdown structures, estimates, and preliminary risk assessments.
Ensure ISD consulting deals appropriately include a Delivery Compliance, Privacy & Security package to fund Secure-by-Default activities.
Drive customer satisfaction by reviewing feedback, maintaining trusted relationships, managing expectations, and documenting and monitoring customer and partner experience.
Manage escalations or ensure their resolution through tailored corrective actions; use sponsors and internal networks to influence stakeholders and resolve ambiguous situations.
Adhere to contract, project, customer, confidentiality, privacy, and security requirements, and share compliance knowledge across teams.