About The Position

In this position, you will report to the North America Warranty Part Return Supervisor and are a dotted line report to the Global Part Request, Return, & Analysis Supervisor. As the Part Procurement, Return, and Analysis Coach, you are the operational engine of the North American Warranty Part Analysis Centers (WPAC) and the first responder. While the Strategy team builds the tools, you drive the results. This role is focused on the "do"—supporting part retrieval actions, coaching North America teams on tool usage, and driving the North American region to meet its key performance indicators (KPIs). You are the primary link between engineering requirements and field execution.

Requirements

  • Operational engine of the North American Warranty Part Analysis Centers (WPAC)
  • First responder
  • Focus on "do" tasks

Responsibilities

  • Support part retrieval actions
  • Coach North America teams on tool usage
  • Drive the North American region to meet its key performance indicators (KPIs)
  • Act as the primary link between engineering requirements and field execution
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