North American Part Procurement, Request and Analysis Coach

Ford Motor • Dearborn, MI

1d • Hybrid

About The Position

In this position, you will report to the North America Warranty Part Return Supervisor and have a dotted line report to the Global Part Request, Return, & Analysis Supervisor. As the Part Procurement, Return, and Analysis Coach, you are the operational engine of the North American Warranty Part Analysis Centers (WPAC) and the first responder. While the Strategy team builds the tools, you drive the results. This role is focused on the "do"—supporting part retrieval actions, coaching North America teams on tool usage, and driving the North American region to meet its key performance indicators (KPIs). You are the primary link between engineering requirements and field execution.

Requirements

• Bachelor’s degree (Engineering, Business Administration).
• High level of agility to respond to urgent engineering needs and shifting priorities in a high-pressure environment.
• Strong ability to analyze operational data and identify the "why" behind performance gaps.
• Proven ability to articulate technical requirements and coach team members to improve their performance and output.
• Exceptional focus on data accuracy and the ability to report on regional trends with precision.
• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• A proactive self-starter who can manage complex projects independently while maintaining a collaborative mindset.
• High level of agility to respond to evolving technical needs, shifting priorities, and a fast-paced environment (be ready for anything).

Nice To Haves

• Background in automotive service, parts logistics, or dealership operations.
• Familiarity with automotive testing procedures and the interpretation of technical analysis results.
• Familiarity with Quality.AI or other warranty/part analysis systems.

Responsibilities

• Drive the process resulting in the North American performance scorecards/ Objectives are met by regularly monitoring the available dashboards for overall part return process steps.
• First point of contact to resolve and escalate the real-time bottlenecks in part return lifecycle (Request, Procurement, Return, Analysis) using automated systems, team meetings, and ultimately to supervisors.
• Serve as the "on-the-ground" expert, coaching regional teams and engineering stakeholders on the effective use of quality tools and processes to drive performance.
• Directly support the enhancement of physical testing and diagnostic capabilities at North American Regional Parts Return Centers, ensuring field teams have what they need to succeed.
• Execute localized workflow enhancements to reduce lead times within the North American dealer and return network.
• Support the tactical, day-to-day recovery of out-of-warranty parts, coordinating dealers and logistics to ensure critical components reach engineers quickly.

Benefits

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level