North America Regional IT Manager - US Locations
About The Position
Are you ready to lead, inspire, and shape the future of IT across Advanced Energy’s US manufacturing and office sites? As the North America Regional IT Manager, you’ll own technology operations and service delivery for multiple high-impact locations, partnering with business leaders to drive uptime, security, and innovation. You’ll lead a talented team, champion best practices, and play a pivotal role in our digital transformation journey. This is more than a management role—it’s an opportunity to influence strategy, develop future leaders, and deliver solutions that power the success of a global enterprise.
Requirements
- Hands-on expertise with Windows, macOS, Microsoft 365/Teams, AD/Entra ID, endpoint management, and campus networking/security
- Proven ITSM discipline and project management skills
- Availability for after-hours/weekend support as needed
- 7+ years progressive IT experience, including:
- 3+ years in multi-site operations
- 2+ years leading teams
- Bachelor’s in IT, Computer Science, or related field (or equivalent experience)
Nice To Haves
- ITIL® 4 Foundation, Microsoft AZ-104/MD-102, Cisco CCNA/CCNP, CompTIA Security+ preferred
- Experience with privilege elevation tools (e.g., CyberArk), LAPS, and OT/IT collaboration preferred
Responsibilities
- Lead Regional IT Operations: Oversee day-to-day technology operations for US-based sites, ensuring world-class service, reliability, and security across endpoints, networks, identity, and collaboration platforms.
- Build and Develop Teams: Recruit, coach, and empower site support specialists. Foster a culture of growth, engagement, and high performance.
- Drive Strategic Projects: Partner with Operations, Facilities, EHS, and central IT to deliver projects that expand, modernize, and secure our footprint—supporting new lines, expansions, and acquisitions.
- Champion Service Excellence: Implement ITSM best practices (ServiceNow), drive SLA/OLA attainment, and ensure clear, proactive communications with stakeholders.
- Optimize Technology and Compliance: Oversee endpoint lifecycle, patching, and compliance (Intune, Tanium, GPO). Collaborate on network and security posture (Cisco, SD-WAN, NAC), and maintain robust identity/access management (AD, Entra ID, MFA).
- Enable Business Growth: Support plant-floor compute and connectivity, partnering with manufacturing and engineering to deliver reliable, scalable solutions.
- Manage Budgets and Vendors: Own regional IT budgets (OpEx/CapEx), vendor relationships, and asset management.
- Promote Safety and Audit Readiness: Ensure alignment with SOX, ISO, and EHS standards. Lead business continuity and incident response planning.
- Measure and Improve: Track metrics (CSAT, MTTR, compliance) and drive continuous improvement.
Benefits
- Medical - multiple medical plans are available to choose from
- Short and long-term disability and life insurance
- Health savings and flexible spending accounts
- Generous time off policy starting with 3 weeks of paid vacation, 7 days of paid sick time, and 12 paid holidays
- 8 hours of paid volunteer time off
- 8 weeks of paid parental leave for both Moms and Dads
- Company matched 401(k)
- Tuition reimbursement
- Expanded mental health coverage and employee assistance programs
- Other voluntary benefits include critical illness, accident and hospital indemnity, pet insurance, identify theft, and legal assistance
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What This Job Offers
Job Type
Full-time
Career Level
Manager
