Nordic Spa Housekeeping Manager

Alyeska Resort•Anchorage, AK

4d•Onsite

About The Position

This is a full-time, year-round role located on the Alyeska Resort grounds in Girdwood, Alaska. The Nordic Spa offers an indoor-outdoor experience focused on relaxation and connecting with nature. As the Nordic Spa Housekeeping Manager, you are responsible for the overall cleanliness, detail, servicing, resources, and care of the entire Nordic spa facility. You will lead the Spa Attendant department to ensure all spa facilities and pool deck are kept to the highest standard, working in partnership with the Maintenance Manager to ensure pool water quality meets brand and Provincial Regulatory standards.

Requirements

3-5 years experience in a progressively senior role leading a housekeeping/cleaning department
Must have excellent interpersonal and communication skills
Recognized team player and a self-starter with strong organizational skills
Ability to train, coach, and develop associates in an entrepreneurial and progressive environment
Proficient in Windows, PMS, and MS Office applications

Nice To Haves

Preference for those with experience in the hotel, hospitality, or aquatic industry

Responsibilities

Leads and supervises the Spa Housekeeping Team to ensure efficient and effective operations.
Collaborates with the General Manager and Maintenance Manager to develop and implement strategies and supporting procedures for improving cleanliness and maintenance standards.
Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools, and facilities.
Maintains a visible presence in daily operations to support quality first impressions for guests.
Develops and manages the department budget in coordination with the General Manager and accounting team.
Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
Ensures productivity goals are met while seeking cost and labor efficiency.
Recruits, trains, and mentors staff to meet company standards of quality, service, and productivity.
Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
Champions safety protocols and ensure compliance with quality standards.
Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
Collaborates with external vendors to ensure cost efficiency and quality in the sourcing of products.
Develops and implements deep cleaning practices to maintain equipment longevity.
Leads by example with a hands-on approach to spa cleanliness duties.
Other duties as assigned.