Non- Mutuel Clerk

Belterra Park Gaming•Cincinnati, OH

About The Position

The Non-Mutuel Clerk serves guests as an usher and/or program seller. The role greets and assists guests in a friendly, courteous, responsive, and accurate manner; helps guests find assigned seating and navigate the venue or property; and provides administrative support to higher-level management. Program-selling duties include selling racing programs and handling, securing, and balancing cash and cash equivalents. The position also supports event operations by keeping aisles and walkways clear, maintaining ticket passes and assigned areas, and carrying out related duties as needed. The clerk delivers guest service in accordance with Boyd Gaming’s Six Core Service Standards and works harmoniously with fellow team members. Responsibilities include accurate cash transactions and closing paperwork, protecting guest privacy, reporting suspicious or unusual activity, and ensuring tips are placed in the provided tip box. The role requires a valid gaming license in the assigned state, successful completion of background and alcohol and drug screening, and willingness to work weekends, Friday and Saturday nights, and holidays if needed.

Requirements

High school diploma or GED.
At least six months of sales, cash-handling, and/or racing experience.
Possess and maintain a valid gaming license in the assigned state of employment.
Successfully pass a background check.
Successfully pass an alcohol and drug screening.
Be at least 18 years of age.
Willingness to work weekends, Friday and Saturday nights, and holidays if needed.
Ability to collect, disburse, and count various forms of money and use cashiering systems.
Ability to communicate clearly and concisely, orally and in writing.
Ability to establish and maintain effective working relationships.
Ability to prepare clear and concise reports and interpret and explain policies and procedures.
Ability to interpret and apply applicable federal, state, and local policies, laws, and regulations.

Nice To Haves

Knowledge of thoroughbred racing.
Knowledge of sales, customer service, and cash-handling operations and their methods and techniques.
Knowledge of office procedures, methods, and equipment, including computers and software applications such as word processing, spreadsheets, and databases.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.

Responsibilities

Greet and interact with guests in a friendly, courteous, responsive, and accurate manner, following Boyd Gaming’s Six Core Service Standards.
Assist guests in locating ticket areas, assigned seating, and areas within the venue or property.
Maintain and follow up on event ticket passes and assigned areas; keep aisles and walkways clear.
Sell and process racing programs, answer guest questions, and assist guests with navigating the property as needed.
Handle, secure, and balance cash and cash equivalents, including money banks; verify transactions through the ticket system.
Prepare and verify closing paperwork and correct financial deficiencies as needed.
Notify higher-level management promptly of suspicious or unusual activity or transactions.
Maintain the confidentiality of box purchases to protect guest privacy.
Ensure all tips received are placed in the provided tip box.
Provide administrative support to higher-level management staff.
Attend and participate in professional group meetings and maintain awareness of developments in customer service and sales.
Work harmoniously with fellow team members and perform related duties as required.