Non- Mutuel Clerk

Boyd Gaming•Cincinnati, OH

About The Position

The Non-Mutuel Clerk performs usher and program-seller duties, providing friendly, courteous, responsive, and accurate service to guests. Ushers help guests find assigned seating and navigate the venue, maintain clear aisles and walkways, and provide administrative support to higher-level management. Program Sellers sell racing programs, assist guests with questions and navigation, and maintain, secure, and balance cash and cash equivalents. The role also includes handling money banks, verifying transactions through the ticket system, completing closing paperwork, addressing financial deficiencies, reporting suspicious activity, protecting guest privacy, and ensuring tips are placed in the provided tip box. The clerk works harmoniously with team members and follows Boyd Gaming’s Six Core Service Standards.

Requirements

High school diploma or GED.
At least six months of sales, cash handling, and/or racing experience.
Possess and maintain a valid gaming license in the assigned state of employment.
Successfully pass a background check.
Successfully pass an alcohol and drug screening.
Be at least 18 years of age.
Be willing to work weekends, Friday and Saturday nights, and holidays if needed.
Ability to collect, disburse, and count various forms of money and use cashiering systems.
Ability to communicate clearly and concisely, orally and in writing; establish and maintain effective working relationships; prepare clear and concise reports; interpret and explain policies and procedures; and interpret and apply applicable federal, state, and local policies, laws, and regulations.

Nice To Haves

Knowledge of sales, customer-service, and cash-handling operations and their methods and techniques.
Knowledge of thoroughbred racing.
Knowledge of office procedures, methods, and equipment, including computers and applicable word-processing, spreadsheet, and database software.
Knowledge of pertinent federal, state, and local laws, codes, and regulations.

Responsibilities

Deliver superior internal and external guest service in accordance with Boyd Gaming’s Six Core Service Standards and work harmoniously with fellow team members.
Assist guests in locating ticket areas, maintain and follow up on event ticket passes and assigned areas, and keep aisles and walkways clear.
Process and sell racing programs, answer guest questions, and may assist guests with navigating the property.
Greet and interact with guests in a friendly, courteous, responsive, and accurate manner.
Maintain, secure, and balance cash and cash equivalents; handle and secure money banks and verify transactions through the ticket system.
Prepare and verify closing paperwork and correct financial deficiencies as needed.
Notify higher-level management promptly of suspicious or unusual activity or transactions, and maintain the confidentiality of box purchases.
Ensure all tips received are placed in the provided tip box.
Attend and participate in professional group meetings and maintain awareness of customer-service and sales trends and innovations.
Perform related duties and responsibilities as required.