Non-Licensed Clinic Manager

HCA Healthcare•Derry, NH

About The Position

The Non-Licensed Clinic Manager manages one or more clinical and administrative functions related to clinic or practice operations and quality. The role serves in a leadership capacity, typically within a Level 4 or Level 5 practice, and supervises staff assigned to a department or practice. The manager may also have direct patient care duties. The position helps establish and implement goals, objectives, policies, procedures, and systems for assigned clinical areas; participates in developing and implementing clinical plans; and oversees personnel selection, training, orientation, work assignments, and daily operations. It evaluates performance and recommends merit increases, promotions, and disciplinary actions. The manager resolves clinical-area problems, supports regulatory and standards compliance, helps develop cost-effective administrative and clinical procedures, and monitors clinical expenditures against budget. The role also serves as a liaison with external agencies, works with medical staff to support quality patient care, participates in professional development, maintains confidentiality, and performs related duties as required. The position reports to the Practice Administrator and is expected to follow the organization’s Code of Conduct and Mission and Value Statement.

Requirements

Five years of clinical experience in a medical office setting, including two years in a clinical management position.
Graduate from a recognized medical assistant training facility; additional appropriate experience as a Medical Assistant may substitute for the education requirement.
Coursework in healthcare office management is preferred.
RN, LPN (LVN), or additional appropriate education may be substituted for certification.

Nice To Haves

Graduation from a recognized medical assistant training facility.
Coursework in healthcare office management.

Responsibilities

Manage clinical and administrative functions related to clinic or practice operations and quality.
Help establish and implement goals, objectives, policies, procedures, and systems for assigned clinical areas.
Participate in the development and implementation of clinical plans.
Select, train, orient, and supervise departmental personnel; assign work and oversee daily operations.
Evaluate staff performance and recommend merit increases, promotions, and disciplinary actions.
Resolve problems in clinical areas and ensure compliance with regulations and standards.
Help fiscal management and administrative staff develop and implement cost-effective policies and procedures for clinical operations, billing, insurance, fee schedules, credit and collections, purchasing, and space planning.
Monitor and control clinical expenditures to remain within budget.
Serve as a liaison between the clinic and external agencies.
Work with medical staff to support the provision of quality patient care and services.
Participate in professional development activities to stay current with healthcare trends and practices.
Maintain strict confidentiality and perform related work as required.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.
May perform direct patient care duties.

Benefits

Medical, prescription drug, dental, vision, behavioral health, and telemedicine coverage.
Free counseling and referral services.
Paid time off and paid family leave.
Long- and short-term disability coverage and leaves of absence.
401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
Employee Stock Purchase Plan.
Flexible spending accounts.
Preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
Fertility and family-building benefits and adoption assistance.
Life insurance and supplemental health protection plans.
Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.