Non-Emergency Medical Transportation (NEMT) Driver – Wheelchair Van

Care Runners EMS•Stockbridge, GA

19d•Onsite

About The Position

Care Runners EMS, LLC is seeking dependable, professional, and compassionate NEMT Drivers to operate company-owned wheelchair-accessible vans in Stockbridge, Henry County, and surrounding Georgia communities. Drivers safely transport ambulatory and wheelchair-bound passengers to and from medical appointments, dialysis centers, hospitals, rehabilitation facilities, and other authorized destinations. The role requires excellent customer service, safe driving, punctuality, and compliance with company policies and applicable Georgia transportation requirements, including Verida transportation provider standards. Drivers assist passengers with entering and exiting vehicles, operate wheelchair lifts and ramps, and secure wheelchairs with approved four-point tie-down systems and occupant restraints. They follow assigned trip schedules and dispatch instructions, verify trip details, document pickup and drop-off times, obtain required trip verification, and report trip issues. Drivers also inspect and maintain vehicle cleanliness, safety equipment, and fuel levels, and promptly report maintenance concerns or damage. The position requires professional, respectful passenger service, protection of passenger privacy, communication with dispatch, and completion of required safety and transportation training. Full-time and part-time positions may be available; schedules depend on transportation demand and operational needs. Early morning shifts may be required, and additional hours may be available based on transportation volume.

Requirements

Possess a valid Georgia driver’s license appropriate for the assigned vehicle.
Maintain an acceptable motor vehicle driving record.
Be at least 21 years old, or meet any higher applicable insurer or contract requirement.
Successfully complete required background checks and screenings.
Meet applicable Verida driver qualification and credentialing requirements.
Be able to safely assist passengers with mobility limitations.
Demonstrate strong communication and customer service skills.
Have reliable transportation to and from the assigned reporting location.
Be able to operate a smartphone or company-issued tablet for trip documentation.
Successfully complete all required company safety and transportation training.
Be available for assigned pickup and drop-off schedules; early morning shifts may be required.
Be able to sit and drive for extended periods and enter and exit vehicles frequently.
Be able to safely operate wheelchair lifts, ramps, and restraint equipment.
Be able to assist passengers with mobility devices within training and safety limitations.
Be able to perform routine vehicle inspections and cleaning duties.

Nice To Haves

Previous experience in NEMT, wheelchair transportation, passenger transportation, or healthcare.
Experience operating wheelchair-accessible vans.
Knowledge of Henry County and surrounding metro Atlanta communities.
Current CPR and First Aid certification.
Experience using electronic dispatch and trip verification systems.

Responsibilities

Safely operate company-owned wheelchair-accessible vans and transport passengers to scheduled medical appointments and other approved destinations.
Assist passengers entering and exiting vehicles, operate wheelchair lifts and ramps, and secure wheelchairs and occupants using approved restraints.
Ensure passengers are seated and secured before moving the vehicle, provide appropriate assistance, and never leave passengers unattended when assistance or supervision is required.
Follow established procedures for passenger emergencies, accidents, and incidents.
Complete assigned Verida-authorized trips and follow schedules, pickup windows, dispatch instructions, and applicable transportation policies.
Verify passenger identity and trip details, document pickup and drop-off times, obtain required trip verification and signatures, and accurately record completed trips.
Promptly report cancellations, no-shows, delays, unsuccessful trips, traffic delays, passenger concerns, scheduling conflicts, and other outstanding issues to dispatch.
Conduct daily pre-trip and post-trip inspections, including checks of tires, lights, brakes, fluids, seat belts, wheelchair restraints, and lift equipment.
Maintain vehicle cleanliness and sanitation, required safety equipment, and fuel levels; promptly report mechanical problems, equipment malfunctions, or vehicle damage.
Account for company-issued keys, gas cards, tablets, and transportation equipment, and report lost or damaged company property.
Report to work on time, follow assigned routes and schedules, maintain communication with dispatch, and accept additional assignments when operationally necessary and within scheduled working hours.
Treat passengers with dignity, patience, and respect; maintain professional boundaries, protect confidential information, and maintain a clean, professional appearance.
Refrain from unauthorized phone use while driving and comply with company attendance, conduct, and safety policies.
Complete required company safety, passenger assistance, vehicle, emergency response, confidentiality, sanitation, Verida, and operational training before independent assignments.
Complete assigned trips safely and on time, maintain accurate records, prevent avoidable accidents and safety violations, support positive passenger experiences, and remain accountable for assigned vehicles and equipment.